Junior Project Manager - Business Technology

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Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

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Diligent’s Business Technology Project Management Office (PMO) is looking for a junior-level Project Manager to join its team. This position will report to the Senior Business Technology Program Manager. The Business Technology PMO is part of the broader Business Technology group which oversees business-critical systems and programs, supporting both front-office (Sales, Customer Success, Customer Support) and back-office (HR, Finance, Legal, Technology, Product) functions. This role will report to the Business Technology Senior Program Manager and work directly with stakeholders across the business including functional business leaders as well as Business Technology engineers to drive completion of business-critical projects, build project management competency within the broader team, and evolve PMO processes including reporting and tracking of projects across Business Technology. This role will work with teammates and stakeholders located in global time zones including US Pacific, US Eastern, Ireland, UK, Budapest and Bangalore. It is expected that on occasion meetings will be held outside of the standard business hours of the applicant’s time zone.   

Diligent is the leading provider of secure corporate governance, risk and compliance solutions for boards and senior executives. Over 75% of the Fortune 500 companies rely on Diligent to provide secure, intuitive access to their most time-sensitive and confidential information, ultimately helping them make better decisions and govern more effectively. 

Key responsibilities: 

• Main point of contact for driving business technology projects including leading of requirements elicitation, business case development, ownership of weekly project status meetings, project updates, and project risks and dependencies 

• Management of projects and process improvement involving the following platforms: Salesforce, Gainsight, Oracle, ServiceNow, Okta, Atlassian, Office365, Workvivo, Greenhouse, DocuSign CLM and others 
• Management of projects and process improvement involving the following process areas: employee lifecycle management (onboarding, offboarding, transfers), sales operations, AI, HR data, development and product processes, IT support, employee enablement, hardware provisioning, business process automation, SaaS spend management,  
• Coordination with functional business leads and business technology engineers to drive projects from inception to completion 
• Management of day-to-day project activities ensuring projects are completed on time, within scope and budget 
• Work with business leaders to identify business process gaps, ideate through improvements and develop detailed plan for improvement implementation 

• Tracking of projects post-implementation to assess business ROI against expected outcomes 
• Direction and vision setting for projects and ability to align functional groups on project priorities 
• Assist Senior Program Manager with building of strong relationships with front-office and back-office leaders through project work and business process improvement 
• Assist PMO Senior Program Manager with evolution of Business Technology’s communications and project reporting programs including authoring and delivery of project reports during monthly BT SteerCo meetings 

 

Required Experience/Skills: 

• Bachelor's degree in business, IT, computer science or related field 
• Comfortable organizing and leading meetings with a broad group of stakeholders including executives 
• Comfortable leading projects with a broad group of stakeholders including executives 
• General familiarity with business systems including email and file services, single sign-on, active directory, CRM, HRIS, ITSM, IPaaS 

• Ability to work in a highly collaborative and fast-paced environment 
• Ability to manage project risks through a proactive approach and RAID log management 
• Strong work ethic, interpersonal and people management skills 
• Knowledge of formal p