Lead Client Services Project Manager

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><strong>Project Manager, NiCE Actimize</strong></p> <p><strong>&nbsp;Role Summary</strong></p> <p>The Project Manager (PM) in NICE Actimize Professional Services is&nbsp;<strong>accountable for end‑to‑end delivery of client implementations</strong>, from Sales handover through Go‑Live and transition to Managed Services / Support.</p> <p>The PM owns&nbsp;<strong>delivery governance, scope, schedule, budget, risk management, and client communication</strong>, ensuring projects are delivered&nbsp;<strong>on time, within scope, and in line with contractual commitments</strong>, using the&nbsp;<strong>PS Actimize Project Delivery Methodology (PDM)</strong>.</p> <p><strong>&nbsp;Key Responsibilities </strong></p> <ul> <li>Develop and maintain the&nbsp;<strong>integrated project plan</strong>, covering all XSE lifecycle phases</li> <li>Own&nbsp;<strong>scope, schedule, budget, and resource planning</strong></li> <li>Establish and maintain&nbsp;<strong>RAID (Risks, Assumptions, Issues, Dependencies)</strong></li> <li>Define and manage the&nbsp;<strong>communication plan</strong>&nbsp;(weekly status, SteerCo, exec updates)</li> </ul> <ul> <li>Drive day‑to‑day execution across Business Analysis, Architecture, Data, Configuration, and Testing teams</li> <li>Track progress against milestones and proactively manage slippage</li> <li>Coordinate cross‑functional dependencies (PS, DevOps, AppOps, Product, Client)</li> <li>Act as the&nbsp;<strong>single point of accountability</strong>&nbsp;for delivery outcomes</li> </ul> <ul> <li>Manage&nbsp;<strong>scope changes</strong>&nbsp;through formal Change Request / Change Order processes</li> <li>Own&nbsp;<strong>project financials</strong>: forecasting, burn tracking, margin awareness, and invoicing alignment</li> <li>Escalate risks impacting scope, timeline, or commercials early and transparently</li> </ul> <ul> <li>Coordinate Go‑Live activities with Ops and Client teams</li> <li>Track and manage UAT issues to closure</li> </ul> <p>&nbsp;</p> <p><strong>&nbsp;Required Skills &amp; Experience</strong></p> <p><stro