VTC (Crestron) Field Service Representative (FSR)

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

SCA

Job Qualifications:

Skills:

Communication, Electronics, Troubleshooting, Video Conferencing

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Video Teleconferencing Field Service Representative

Oversee complex programs that drive impactful mission outcomes for our customers as a VTC FSR . Here, you’ll see the bigger picture on mission initiatives and where your career can go at GDIT.

MEANINGFUL WORK AND PERSONAL IMPACT
As an Electronics Technician Maintenance I, the work you'll do at GDIT will be impactful to the mission of the Army Futures Command. You will play a crucial role in joining our team to support users and facilitate video teleconferencing systems (VTC) at the Army Futures Command in Austin, TX.
● Assist users with set up, connections, and scheduling of rooms containing presentation and conferencing systems.
● Provides operational users with an ability to access and share real time Common Operational Picture (COPs), enabling immediate decision making during real world operations.
● This forms the backbone that provides the operators with situational awareness for effective  execution of missions.

WHAT YOU’LL NEED TO SUCCEED
● Education: AA Degree (will consider other combinations of years of experience and education/certifications in lieu of a degree)
● Required Experience: 3+ years of related experience
● Security Clearance Level: Secret

Required Skills and Abilities:

● Have familiarity with Crestron Audio/Visual systems and Cisco video teleconferencing devices (VTC).

● Have the ability to troubleshoot basic connectivity issues while assisting users with setting up equipment for calls and presentations.

● Previous experience with video walls, touchpanels, A/V peripherals and understanding connectivity, configuration, and functionality with the ability to identify and resolve user issues.

● Ability to utilize MS Office programs to develop reports, trackers, etc.

● Knowledge of the setup and configuration of Microsoft Teams.

● Superb customer service and communication skills.

● Ability to lift, bend, and carry up to 40lbs.

● Potential for early/late days to accommodate customer requirements.

● Potential for weekend support (minimally).

 

Location:

● Army Futures Command, Austin, TX

   (minimal travel required).

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work
● Community: Award-winning culture of innovation and a military-friendly workplace

#GDIT

#GDITPriority

The likely hourly rate for this position is between $26.56 - $35.94. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

USA TX Austin

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan