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MA
Clinic/Practice Assistant, Urgent Care Resource Center
Mass General BrighamSomerville, United StatesRemotepart_timeVerifiedPosted 24 Sept 2025
💰 $48,900/yr($34,720/yr – $48,900/yr)
About the role
Site: Mass General Brigham Medical Group, Inc.
Urgent care, sometimes known as walk-in care, fast care, or express care, is a convenient option for patients who require timely medical care, but the situation is not an emergency. We treat adults and children ages 3 and older and provide care for a wide range of illnesses and injuries, including allergies, asthma, coughs, bronchitis, colds, flu, COVID-19, fever, headache, broken bones, sprains and strains, eye and ear infections, rashes, cuts, sexually transmitted infections, stomach pain, diarrhea, and vomiting. Because patients typically come to us when they aren't feeling their best, it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need.
We are seeking a part-time Clinic/Practice Assistant II to support our Urgent Care Resource Call Center! This role will be 25 hours per week, consisting of two 12.5-hour shifts—typically scheduled on weekdays. The position also includes working every third Saturday and being on-call every ninth weekend (both Saturday and Sunday).
Since Urgent Care is a 7-day-per-week operation that delivers care during the day, evening, weekends, and holidays, the schedule for this role may also require holiday coverage as needed.
Please Note: Employees are expected to be onsite for all hours worked during the first week of employment for onboarding/training. This role will be fully remote after the successful completion of the training program with occasional in-person training as needed.
Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Clinic/Practice Assistant role is the opportunity for you!
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.
Essential Functions
-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
-Make patient appointments and maintain appointment records.
-Greet and assist patients.
-Answer telephones, assist callers with routine inquiries, and schedule appointments.
-File materials in patient folders, and print appointment schedules.
-Process patient billing forms and scan documents to patient medical record/LMR.
-Call for patient medical records and laboratory test results.
-Open and distribute unit mail or faxes.
-Type forms, records, schedules, memos, etc., as directed.
-May be required to accept co-payments.
-Handles, screens and/or takes messages related to prior authorizations,
-provider questions, prescription refills, and test results.
-Acts as "Super User" for scheduling, registration and billing systems.
-Provides assistance and training to others in these areas.
-May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Urgent care, sometimes known as walk-in care, fast care, or express care, is a convenient option for patients who require timely medical care, but the situation is not an emergency. We treat adults and children ages 3 and older and provide care for a wide range of illnesses and injuries, including allergies, asthma, coughs, bronchitis, colds, flu, COVID-19, fever, headache, broken bones, sprains and strains, eye and ear infections, rashes, cuts, sexually transmitted infections, stomach pain, diarrhea, and vomiting. Because patients typically come to us when they aren't feeling their best, it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need.
We are seeking a part-time Clinic/Practice Assistant II to support our Urgent Care Resource Call Center! This role will be 25 hours per week, consisting of two 12.5-hour shifts—typically scheduled on weekdays. The position also includes working every third Saturday and being on-call every ninth weekend (both Saturday and Sunday).
Since Urgent Care is a 7-day-per-week operation that delivers care during the day, evening, weekends, and holidays, the schedule for this role may also require holiday coverage as needed.
Please Note: Employees are expected to be onsite for all hours worked during the first week of employment for onboarding/training. This role will be fully remote after the successful completion of the training program with occasional in-person training as needed.
Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Clinic/Practice Assistant role is the opportunity for you!
Job Summary
Job Description SummaryPerforms both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.
Essential Functions
-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
-Make patient appointments and maintain appointment records.
-Greet and assist patients.
-Answer telephones, assist callers with routine inquiries, and schedule appointments.
-File materials in patient folders, and print appointment schedules.
-Process patient billing forms and scan documents to patient medical record/LMR.
-Call for patient medical records and laboratory test results.
-Open and distribute unit mail or faxes.
-Type forms, records, schedules, memos, etc., as directed.
-May be required to accept co-payments.
-Handles, screens and/or takes messages related to prior authorizations,
-provider questions, prescription refills, and test results.
-Acts as "Super User" for scheduling, registration and billing systems.
-Provides assistance and training to others in these areas.
-May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Qualifications
Education
High School Diploma or Equivalent required
Trade/Technical/Vocational Diploma Related Field of Study preferred
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