VP, Mobile Applications Train Leader

Job Description:

Role Summary/Purpose:

The VP, Mobile Applications Train Leader is responsible for driving the execution and evolution of Synchrony’s mobile applications: the mySynchrony app, CareCredit app and Synchrony’s Plug In (SyPI).  This leadership position is responsible for the agile teams who develop and deliver new app features and capabilities, inclusive of strategic initiatives, product vision, relevant marketplace trends and competitive intelligence. This position will report to the SVP, Digital Agile Solution Leader.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Provide direct leadership and oversight for the execution of the MySync Agile Release Train, the SyPI Agile Train and CareCredit app.

• Directly responsible for Agile Release Train duties such as setting Epics, participating in ART ceremonies and for train’s adherence to process rigor, CTCs and standards

• Partner with Product Management, various department liaisons and external sources to translate VOC into a best-in-class digital servicing experience for our customers

• Partner with the Mobile App Product Leader on the strategic roadmap and how we deliver value to customers and the business

• Provide guidance to POs and Train Leadership to drive priorities to Definition of Ready

• Co-lead, collaborate and coordinate the Agile Train Prioritization Process in partnership with the Product Manager(s); directly lead the PI Planning process

• Establish, measure and report on key Objectives and Key Results (OKRs) in partnership with the Operations, Technology and Analytics teams

• Act as the primary / secondary interface with the Legal, Regulatory and Compliance organizations to strengthen key process controls and effectively manage defects and issues at ART/program level

• Partner with the Product Manager(s) and Go to Market team members to drive internal knowledge and external (partner) engagement of new mobile app and SyPI capabilities

• Partner with the CX and UX  teams to identify emerging technologies and integrate winning consumer concepts, inclusive of measurement via Addressable Opportunity metrics

• Partner with Product Manager(s) to provide updates to Steering Committees, client marketing teams, key clients and ELT stand-up meetings

• Guide, mentor, and develop a team highly motivated and skilled Train Leaders and Product Owners

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree. In lieu of a degree, HS  Diploma / GED and of the minimum of 12 years of experience including project management and Agile software development

• 10 years of project management experience with demonstrated success managing multiple projects through building

• 5 years of experience building / leadership of direct reports in a matrixed environment

• Experience with Agile software development framework

• Experience working with technical teams and/or guiding the creation and implementation of digital products and platforms

Desired Characteristics:

• Certified Scaled Agile Framework (SAFe) enterprise leadership professional

• Experience in the consumer financial services including credit cards and installment loans

• Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment

• High energy, self-motivated, with strong communication skills (verbal and written) 

Grade/Level: 14

The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a