Overnight Desk Attendant

Ready to dive into epic outdoor adventures and make a positive impact on the environment? Look  no further than the Appalachian Mountain Club (AMC) - the oldest conservation, education, and recreation organization in the USA!  Our passion for the outdoors knows no bounds, and we want YOU to be a part of it. As an employee, you'll unlock access to exciting programs, policies, and procedures that empower you to make a real difference. Join the AMC team now and embark on the journey of a lifetime! 

The Highland Center Lodge is in the heart of Crawford Notch in the White Mountains, at the base of some of the most popular hiking trails in the northeast. We are currently seeking an Overnight Desk Attendant to join our team! This position works from 10pm to 6am, providing guests and visitors support as needed, running evening occupancy reports, and working to maintain lodge cleanliness and safety. This is primarily a self-directed position and requires someone who is self-motivated and with strong time management skills.  

What you’ll be doing at AMC 

• Welcome, check-in, and assist day and overnight visitors and guests.    
• Oversee cash handling and credit card transactions for the front desk cash registers.  
• Answer all incoming phone calls and respond or transfer appropriately and professionally.  
• Provide accurate and knowledgeable information and advice on topics such as seasonal backcountry conditions, White Mountain National Forest opportunities and policies, backcountry supplies and equipment, and area points of interest. 
• Generate occupancy and meal reports for the upcoming days  
• Assist with laundry and gear cleaning on an as-needed basis.  
• Safely respond to alarm, medical, weather, illegal activity, or other emergencies while providing security for our guests, visitors, and employees.  
• Assist in the response to search and rescue incidents by providing communication, and other resources needed to respond to backcountry emergencies.  
• Assist the custodial staff in cleaning windows, vacuuming, snow removal, restroom and parking lot maintenance as needed or requested.  
• Attending trainings, meetings, and completing special projects as assigned by the Guest Services Manager.  

What AMC is looking for 

• Excellent guest services skills and a commitment to the organization's goals.    

• Proven ability to successfully accomplish multiple tasks without direct supervision, required.  

• Aptitude for making quick, yet well-thought-out, decisions regarding customer service standards, internal procedures and potential emergencies required.  

• Computer competency coupled with effective typing and strong written communication skills is required.  Prior knowledge of Maestro, Salesforce, Office 365 is helpful.     

• Prior hospitality experience is desirable. Familiarity with the White Mountain National Forest and proactive attitude regarding AMC programs and mission is strongly preferred.   

• Must be willing to work weekends, holidays, mornings and evenings.   

• Physical requirements of this position include ability to work in an office setting, operate computers, stand for 8+ hours a day, sit, bend at waist, carry up to 50 pounds. 

• Enthusiasm for AMC programs and mission required.  

• CPR/WFA certification, desirable.   

What AMC Can Offer You 

Salary range: $17/hr 

We are committed to fair compensation practices, and we encourage qualified candidates to apply. The initial salary represents our starting point, and our compensation philosophy is designed to reward and recognize the contributions of our employees as they grow within the organization. External candidates typically begin their journey with us at the starting point of the salary range. The final compensation offer will be based on factors such as experience, education, skills and geographic differential relevant to the position, and will be discussed during the interview process. 

Benefits 

• Room & Board:  Dorm-style room for $45/week – meals includ