FWSP Student Technical - Mail Room

Position Overview

This is a Federal Work Study Program (FWSP) student technical position, which serves as the University Mail Room student worker, and is an essential member of the university's administrative support team. This position offers a valuable opportunity for a current student to gain practical experience while contributing to the efficient and organized functioning of the mail room. The student worker will be responsible for processing incoming and outgoing mail, handling packages, and providing excellent customer service to the university community.

Hours per Week

• Up to 25 hours per week (maximum), as needed, during fall and spring semesters. 
• Up to 35 hours per week (maximum), as needed, during summer semesters.

College/Department Overview

University Mail Room.

Department Specific Job Functions

• Mail Sorting and Distribution: Receive, sort, and distribute incoming mail and packages to appropriate recipients within the university. Ensure accurate and timely distribution of mail to housing student recipients.
• Package Management: Manage the intake and tracking of incoming packages and notify recipients of their arrival. Assist with outgoing package preparation and shipment, ensuring proper labeling and documentation.
• Customer Service: Provide friendly and courteous customer service to students, faculty, and staff who visit the mail room. Assist individuals in locating their mail or packages, answering inquiries, and addressing any concerns.
• Mail Room Organization: Maintain the organization and cleanliness of the mail room, ensuring a safe and efficient work environment. Manage mail room supplies and inform the supervisor when supplies need replenishment.
• Process Outgoing Mail: Sort and apply accurate postage to outgoing departmental mail.
• Mail Forwarded and Returns: Handle mail forwarding requests for students and staff who are temporarily away from the university. Process undeliverable mail and arrange for proper returns or forwarding as necessary.
• Package Notifications: Utilize mail tracking systems to update recipients on the status of their incoming packages. Ensure accurate and timely notifications to recipients when packages are ready for pickup.
• Data Entry and Record Keeping: Maintain accurate records of incoming and outgoing mail and packages. Assist in data entry tasks related to mail tracking and reporting.
• Collaboration: Work collaboratively with other mail room staff and student workers to efficiently manage the workload and ensure excellent service.

Note: The job description may be subject to periodic updates or modifications in line with changes in the mail room's operational requirements. The university aims to provide an inclusive and diverse work environment and encourages students from all backgrounds to apply for this position.

Enrollment Requirements

Fall/Spring Semesters: All student employees must be enrolled at least half-time to be eligible to work any UCO student position. Half-time enrollment for fall/spring semesters is considered 5 hours for graduates and 6 hours for undergraduates. International students must be enrolled full-time to be eligible to work as a student employee. Full-time enrollment is 9 credit hours for graduates and 12 credit hours for undergraduates.

Summer