Jobs and Careers

Senior Operations Reporting Analyst

BruntWork

UKRemotefull_timeVerifiedPosted 28 Oct 2025

About the role

This is a remote position.

Work Schedule: Monday to Friday 9am to 5pm CST

Scope

35-40 hours/week focused on U.S. accounting operations
Potential to expand role as U.S. operations grow
Collaboration with both U.S. and international team members
Long-term opportunity to shape financial strategy for U.S. expansion

About the Role The client is an AI-driven third-party collections company. We’re hiring an exceptional, bar-raiser Senior Operations Reporting Analyst to be the dedicated owner of operational reporting. You’ll be a self-starting senior IC (team of one for now), reporting to the Director of Strategy and partnering closely with the COO. Your charter: build interventionist, causality-focused dashboards and reports that make it obvious what changed, why it changed, and what to do next. What You’ll Do ● Own operational reporting end-to-end in BigQuery and Looker: requirements, modeling, QA, dashboard design, enablement. ● Build “interventionist” dashboards that expose causal chains across the collections funnel (inventory → eligibility → treatment → contact → RPC/engagement → new payers → payments). Every tile shows numerator + denominator → rate, baselines, and “compared to what.” ● Diagnose performance across agents, strategies, and competitors; separate real signal from noise using expectations, seasonality, base-rate rigor, and confidence bands. ● Standardize definitions and expectation setting (actual vs expected, deltas, and bands) with new/legacy placement splits and placement-age cohorts. ● Quantify drivers of change (e.g., month-to-month decomposition) and communicate the “why/because” in plain language with recommended actions. ● Partner across data sources: system of record (InterProse), dialer/telephony (TCN), Collin (AI agent brain), payment processing, vendor/skip-trace providers, contactability and deliverability signals. ● Close gaps with the foundational data team: when elements are missing, specify clear data contracts and schema updates for BigQuery. ● Enforce strategy adherence: measure adherence to stated strategies and highlight where drift undermines results. ● Advance experimentation and ROI: design A/B views, channel/omnichannel effectiveness, resource optimization across segments, and account-quality changes over time. ● Be your own first customer: ship with clear documentation, caveats, and a narrative that stands behind the work.

Requirements

Minimum Qualifications ● Collections domain: hands-on experience in third-party (or first-party) collections analytics, with fluency in contact/RPC/PTP/liquidation funnels, consent/deliverability, and compliance constraints. ● Data stack: expert SQL (BigQuery). Strong Looker dashboarding and metric modeling. Ability to transform incomplete requests into complete, decision-ready outputs. ● Evidence design: Always show denominators and baselines, annotate decisions, prefer small multiples over chartjunk, compare “with/without” and “before/after.” ● Problem framing: instinct to ask “compared to what?”, adjust for mix and seasonality, and call uncertainty when base rates are low. ● Communication: crisp executive storytelling, written narratives, and the ability to push back on ambiguous asks and fill gaps responsibly. ● Ownership: startup-ready self-starter who can design, build, and iterate rapidly with minimal guidance. Nice to Have ● LookML development, Python for data QA or decomposition routines, dbt/Dataform, Git-based workflows, and comfort with both batch and (optionally) event-driven data. ● Experience with LTV/ROI modeling, LMDI-style attribution, or similar decomposition methods. ● Prior work with InterProse, TCN, or payment processors; entity resolution across placements/vendors. Independent Contractor Perks: