Senior Learning and Development Program Manager

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

NOTE: This role is hybrid and requires 3 days a week in our Walnut Creek, CA office.

The L&D Program Manager is a strategic and hands-on leader responsible for the end-to-end advisor lifecycle—from onboarding and nesting to mastery and facilitation. This role translates AAA MWG’s travel priorities into world-class training programs that drive revenue, advisor confidence, and member satisfaction. You will ensure the technical mastery of travel sales, systems and industry compliance. You will be Reporting to the Learning & Development department while remaining embedded within the Travel business unit.

ESSENTIAL FUNCTIONS

• Program Design & Enablement Strategy
  • Needs Analysis & Success Definition: Conduct thorough needs assessments for the Travel business, identifying their Key Performance Indicators (KPIs) to clearly define what success looks like for the team.
  • Best Practice Integration: Collaborate with other AAA clubs to gather and implement best practices within MWG.
  • Curriculum Development : Design, build and manage a unified Travel Curriculum, logically categorized by: training, systems, products, destinations, sales skills, and compliance.
  • Sales-Driven Training : Develop and deliver training programs utilizing a "Sales-First Methodology" focusing on critical areas such as discovery, deal rigor, pipeline building, and establishing consistent outbound sales habits.
  • Strategic Partnership : Partner with Travel Leadership, Sales teams, and Preferred Suppliers to ensure all training is strategically aligned with "Club-Owned" programs and high-margin revenue goals.
  • Implement AI tools : leveraging modern tools to personalize the learning experience, accelerate content updates, and optimize program operations.

• Onboarding & Continues Learning programs Management
  • Foundational Training: Lead high-energy, interactive onboarding sessions covering the travel ecosystem (geography, airfare basics, tours, cruises) and core systems (Sabre, Travelport, TST).
  • Nesting & Ramp: Design and Manage the "Nesting" phase in partnership with Travel leadership. Help provide a feedback loop during the critical first 90 days.
  • Proficiency Milestones: Implement rigorous skill checks and "customer-ready" certifications before advisors move to the field.
  • Continuous Education (CE): Create a tiered curriculum (Rising → Established → Master) integrated with The Travel Institute (CTA/CTC) and specialist programs.Ensure that all travel advisors achieve Certified Travel Associate accreditation and/or continuing education.

• Facilitation & Coaching
  • Live Workshops: Facilitate role-plays, scenario-based learning, and rubrics that drive immediate behavior change in sales and service.
  • Sales Leadership Development: Create and lead a coaching program for Travel Sales Managers (TSMs) to help them better support their teams, and in alignment with our enterprise sales program.
  • Field Partnership: Partner with TSMs to identify individual performance gaps and create customized "upskilling" plans for struggling advisors.

• Operations & Quality Control
  • Content Alignment: Maintain a "Changelog" system to ensure materials stay current with fast-moving industry changes and supplier updates.
  • Measurement: Identify, track and report on Travel L&D KPIs on an ongoing basis
  • FAM Management: Build and manage the Travel Familiarization (FAM) program, tying opportunities to specific destination/lifestyle specialty training.

KNOWLEDGE / SKILLS / ABILITIES

• Sales Intuition: Deep understanding of consultative advising, upselling (insurance, FIT, upgrades), and persistence/grit in sales.
• Presentation Excellence: