IT Operations Coordinator

IT Operations Coordinator
Location: Waterbury, CT
Company: Hubbard-Hall Inc.

About Us
At Hubbard-Hall, we’ve been in the specialty chemical business for over 175 years—helping manufacturers get better results with fewer chemicals, lower costs, and less complexity. Headquartered in Connecticut, with operations in South Carolina and Michigan, we combine deep technical expertise with strong logistics and a commitment to innovation, including emerging technologies like AI.

The Role
We’re looking for an IT Operations Coordinator to help keep our technology running smoothly and our people confident in using it. This role is the connector between our team, our systems, and our outsourced IT partners. You don’t need to be a deep technical expert—but you should be tech-savvy, organized, and eager to learn. If you’re the kind of person who enjoys solving problems, making tech accessible, and wearing multiple hats in a growing company, this could be a great fit.

What You’ll Do
In this role, you’ll work across all four of our locations, supporting the daily technology needs of our team and helping roll out new tools and systems. Responsibilities include:

• Providing first-level IT support and coordinating with our Managed Service Provider (MSP) when needed
• Setting up devices, installing software, and handling basic troubleshooting
• Helping onboard new employees and delivering brief training sessions
• Writing user-friendly guides and instructions
• Serving as the internal point of contact for our MSP and virtual CISO
• Tracking and following up on service tickets and IT requests
• Supporting rollouts of new systems and upgrades
• Maintaining documentation of systems, devices, and processes
• Promoting cybersecurity awareness and monitoring compliance (e.g., MFA, phishing training)
• Assisting in the rollout of AI tools and automation, including training and collecting feedback
• Coordinating IT operations and equipment needs across multiple sites
• Keeping accurate records of hardware, software, and vendor orders
• Taking on additional duties as needed

What You’ll Bring

• 2–4 years in an IT support, coordination, or training role
• Solid understanding of Microsoft 365 and common workplace technologies
• Strong communication skills—you can explain tech in a way people understand
• Organized and dependable, with the ability to juggle multiple priorities
• Bonus points for experience with MSPs, cybersecurity, or AI tools
• Comfortable knowing when to escalate technical issues

What Sets You Apart

• You’re proactive and resourceful—you see what needs doing and take initiative
• You’re comfortable in a mid-sized business where flexibility is key
• You thrive in a support role and love helping others succeed with technology

Hubbard-Hall Inc. is an equal opportunity employer. Hubbard-Hall, Inc. does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.