Interactive Teller Machine (ITM) Services Specialist

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to feel seen, respected, valued and heard.


Tinker Federal Credit Union’s Interactive Teller Machine (ITM) Services department has an immediate opening for an Interactive Teller Machine (ITM) Services Specialist! This is an exciting opportunity to join the largest and best credit union in Oklahoma. We offer competitive pay, a robust benefits package, a smart casual dress code, and much more. We want you to grow your career with TFCU, offering professional development, training, and continuing education to help you succeed. We value you at TFCU!

Key Responsibilities
As an ITM Services Specialist, you will:
• Serve as an ITM expert resource for TFCU management and employees, providing operational and procedural guidance.
• Support branches with error resolution and assist with new or changing products and services.
• Reconcile general ledger accounts and ensure timely completion of outstanding items.
• Research and correct daily operation exceptions and system errors for ITM systems.
• Balance and reconcile check deposits, investigating discrepancies and initiating corrections.
• Assist with training department personnel on ITM-related services.

Salary & Schedule
Starting Hourly Rate: $21.36; T2 pay grade
This is a non-exempt position. Final compensation will be based on your relevant experience, internal equity, and organizational need.
Schedule:
• Monday – Friday, 8:00 AM – 5:00 PM (flexible based on department hours)

Qualifications
Education & Experience
• Associate degree in business, finance, accounting, or related field required
• One year of experience as a Teller on the ITM Track or in a similar role required
• Applicable work or military experience may substitute for education (two years' experience = one year education)
• Additional education or certifications may satisfy minimum experience requirements
Licensing & Certification
• Must be bondable through TFCU’s selected authority
• Completion of TFCU University certification required
• Must pass required regulatory training
• Completed Teller Capstone

Keys to Success
To thrive in this role, you should demonstrate:
• Comfort with virtual technology and speaking on camera
• Strong communication, analytical, and problem-solving skills
• Organizational skills and attention to detail for multitasking
• Ability to focus in a high-paced, multi-channel environment
• Knowledge of federal and state regulations, privacy/confidentiality guidelines
• Familiarity with systems such as Symitar, NCR/Enterprise, and related platforms

If you’re passionate about delivering outstanding service in an innovative, member-focused environment—we’d love to meet you!


Tinker Federal Credit Union is an Equal Opportunity Employer and is committed to providing an environment free of harassment and discrimination. We celebrate the unique differences of our employees, and welcome people of all backgrounds. We do not discriminate on the basis of race, religion, color, national origin, sex, age, marital status veteran status, disability status, pregnancy status, parental status, political affiliation, or any other status protected by law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Talent Acquisition at careers@tinkerfcu.org.