Director, Business Risk and Controls-Enterprise Resiliency

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a strategic and technical risk leader that will support Enterprise Resiliency owners by supporting the enhancements of technology risk management frameworks within associated processes. This leader will bring deep expertise in Business Continuity and Resiliency, coupled with a strong command of all facets of risk management, to drive a proactive and forward-looking risk posture. The Director will be responsible for ensuring a well-balanced control environment, robust risk monitoring and reporting, and the development of innovative, technology-driven solutions to strengthen resiliency capabilities. The ideal candidate will have the vision and technical acumen to use emerging technologies and deliver actionable recommendations that enable USAA to effectively manage risk while supporting enterprise-wide resiliency objectives.

Coordinates a team responsible for the development, implementation and oversight of programs that support effective risk and compliance management in the first line of defense. Supports business leader adherence to the established risk framework and ongoing supervision of business controls and is accountable for the development and mentoring of a high performing team responsible for risk and control self-assessments, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring the of first line of defense in an effort to minimize risk exposures and strengthen the overall control environment.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Directs staff and initiatives that support risk and control management programs, to include governance support, risk oversight, risk infrastructure development, risk identification, quantification, aggregation, and emerging risks.

• Advises senior management and influences process change.

• Builds and manages a high performing team of risk and internal control professionals through recruitment, training, coaching, performance management and related managerial activities.

• Manages consulting relationships with internal and external clients regarding budget and implementation deliverables and risk mitigation plans as appropriate.

• Partners with key collaborators in the business and leads all aspects of the identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations.

• Reviews, communicates and recommends the development of governance policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.

• Provides counsel to business unit managers on risk management issues and supports the evaluation of new product strategies on their impact to USAA's risk profile.

• Educates risk owners on risk/control best practices and may work with other lines of defense in the development and implementation of controls.

• Manages processes for collecting accurate and complete internal loss data from business areas.

• Directs analysis and data mining initiatives that identify, validate, and manage emerging risk exposures, as necessary.

• Assists in the early identification of risk trends by establishing and monitoring key performance and risk indicators.

• Coordinates the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Risk Management, Business, Finance or related field of study; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu