Clinical Systems Administrator

Who is Gateway Foundation?

Gateway Foundation, Inc. is a national non-profit dedicated to helping individuals with substance use and mental health disorders. Established in 1968, Gateway provides essential tools and knowledge for recovery, positively impacting hundreds of thousands of lives. Operating through its Community Services, Corrections Divisions, and Corporate Headquarters, the organization is recognized for innovative, effective treatment approaches and maintaining high standards.

 

Why join us?

Discover a rewarding career where you can find both personal and professional fulfillment while aligning your values with your work. You'll have the opportunity to make a meaningful impact by aiding individuals in overcoming addiction. We pride ourselves on being an organization that values you and strives to be an employer of choice, fostering a vibrant culture that promotes teamwork and professional growth. Your voice matters here; we actively listen to and value our employees' thoughts, allowing you to be part of organizational decisions.Join Gateway Foundation today and become part of a team dedicated to making a positive difference in the lives of others.

Job Summary: 

The System Administrator – Clinical Systems is responsible for the configuration, maintenance, optimization, and support of the organization’s clinical systems, including the Electronic Health Record (EHR) platform. This role ensures system reliability, data integrity, and alignment with clinical and operational workflows across a multi-site/state behavioral health environment.

 

The Systems Administrator is Responsible for: 

System Administration & Support

1. Administer, configure, and maintain the EHR platform and ancillary tools.
2. Manage user access, roles, permissions, and security controls.
3. Monitor system performance, uptime, and interface integrations; proactively resolve issues.
4. Serve as initial point of contact for EHR-related support issues across all system domains.

 

System Configuration

1. Translate clinical and operational workflows into EHR and other application configurations.
2. Collaborate with Business Analyst(s) and/or Vendor to design and maintain templates, forms, assessments, documentation, etc....
3. Support efforts to reduce administrative burden and improve patient experience through system optimization.

 

Data Management & Reporting

1. Ensure data accuracy, consistency, and integrity across clinical platforms.
2. Develop and maintain standard and ad hoc reports including state reporting extracts.
3. Support regulatory reporting, audits, and quality initiatives.

 

Integration & Interoperability

1. Support interfaces with external systems (labs, billing, HIEs, telehealth, etc.).
2. Troubleshoot and maintain data exchange processes (HL7, APIs, flat files).
3. Coordinate with vendors and internal teams on integration design and issue resolution.

 

Release Management & Vendor Coordination

1. Manage system updates, patches, and new feature releases.
2. Evaluate vendor enhancements and determine organizational impact.
3. Coordinate testing, training, and deployment of new functionality.
4. Serve as primary point of contact for clinical system vendor support and escalation.
5. Supports and adheres to change management and application governance best practices.

 

Training and Change Management

1. Support end-user training programs and onboarding.
2. Develop documentation, job aids, and system guides.
3. Supports adoption of new features and workflow changes through structured change management.
4. Maintains a strong knowledge of business needs associated to supported system(s) to engage effectively in driving system enhancements, support resolution(s), enhancements, project work, etc.
5. Invests in personal training to maintain expertise within applicable application(s), functionality and behavioral health clinical and technology standards.

 

REQUIREMENTS

• Bachelor’s degree in Information Technology, Computer Science, Business Administration or related field.
• 3 or more years of experience supporting an Electronic Health Record (EHR) for a behavioral health provider.  Prior experience in EHR implementation project(s) preferred.
• Experience in healthcare; stron