Housekeeping Supervisor - Williamsburg Inn

Who We Are

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.  

Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 89 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute, and a renowned research library, the John D Rockefeller Jr Library.

Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

About the Position

The Housekeeping Supervisor assists the Executive Housekeeper and GM in overseeing all daily operations of the Housekeeping Department. This role ensures exceptional cleanliness standards, guest satisfaction, operational efficiency, and a safe working environment for all team members.

Main Duties:

Responsibilities include but are not limited to:

Leadership & Team Development

• Train, coach, and provide input on counseling, recognition, and discipline of department staff, temporary workers, and contract personnel in alignment with hotel standards.
• Evaluate employee performance regularly through direct observation and communication with team members and management.
• Hold team members accountable to established service, safety, and performance standards.
• Promote a culture focused on guest service excellence, comfort, and continuous improvement.

Guest Experience & Quality Assurance

• Ensure prompt and effective response to guest requests and service recovery situations.
• Inspect assigned guestrooms and public areas to confirm cleanliness, sanitation, and proper maintenance, correcting deficiencies to exceed guest expectations.
• Maintain world-class standards of presentation and cleanliness throughout all areas of responsibility.
• Ensure consistent and effective use of the hotel’s lost and found procedures.

Operational Oversight

• Prepare daily housekeeping assignments and coordinate special projects.
• Prioritize workflow to ensure timely room turnover and support seamless guest check-ins.
• Communicate consistently with Front Desk regarding room status, rush rooms, and availability.
• Coordinate with Conference Services regarding public space readiness and event needs.
• Turn guestrooms to the Front Desk in a timely and efficient manner to maximize resell opportunities.

Maintenance & Safety

• Report and follow up on maintenance needs within assigned areas.
• Coordinate physical repairs with the Maintenance Department.
• Ensure all team members follow safety procedures to minimize hazards and prevent accidents.

Inventory & Administrative Management

• Maintain appropriate par levels of cleaning supplies, chemicals, and equipment.
• Order supplies in accordance with departmental budget guidelines.
• Complete accurate monthly linen inventories and weekly guest supply inventories.
• Assist management in developing and monitoring standards, policies, procedures, and operational plans.
• Support administrative functions as needed.

Interdepartmental Collaboration

• Foster strong working relationships with Front Office, Maintenance, Banquets, Conference Services, and Culinary operations to ensure cohesive service delivery.