Exemption Status:

United States of America (Non-Exempt)

$37,271 - $47,525 - $57,779

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Summary:

As a member of Production & Distribution Services, the Production & Distribution Coordinator provides daily support to the Production & Distribution Services Department in an effort to provide customers with prompt and accurate Explanation of Benefits (EOB), check distribution, communication, follow-up, and other related services.

Essential Functions and Responsibilities include the following. Other duties may be assigned:

• Participates as a team member on the Production & Distribution team to provide internal/external customer service including; completing daily assigned tasks, providing process improvement feedback, managing workload, supporting co-workers as needed.
• Prints and distributes client communications, including but not limited to information kits, envelopes, mail service order forms, EOBs, Medicare Part D communications in accordance with the client's specific plan design and NCPDP, postal, and CMS regulations.
• Follows through on pending internal/external requests to ensure they are completed in a timely manner and in adherence to established timelines.
• Provides internal support for ad-hoc requests including, mail merge, letter projects, check printing and mailing, mailing, salesforce case requests, verifying accuracy while reducing error rate.
• Alerts management to outages, priority issues, reoccurring problems, and patterns with internal/external requests.
• Ability to complete assigned cases from leadership in a timely manner. Prioritizes requests to make sure timelines are met.
• Creates and/or revises existing process documentation and procedures as required.
• Adheres to standard operating procedures and workflow process which include internal forms / documentation, systems, processes, and metrics.
• Supports internal department’s implementation process including; salesforce case completion, member letters, all forms of checks, quality assurance, Inserts, and documents.
• Maintains awareness of prefunded postage account balances, credits, and debits. Initiates postage requests as needed.
• Maintains tracking of materials used daily such as envelopes, paper stock, preprinted stock, and formularies. Initiates reorders as needed.

• Responsible for reviewing and adhering to department’s standard processes for escalation and notification procedures.
• Assist with other departmental projects as requested.

Supervisory Responsibilities 

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

High school diploma or general education diploma (GED) or equivalent and two (2) years related experience.  Previous experience in a technical production area preferred.  PBM, Health Plan, or Health Care background preferred.  

Computer Skills

Intermediate knowledge of MS Office/Word, Excel, and Outlook and aptitude for new programs.  Experience with Windows based database