Sales Engineer

Hi. We’re Hummingbird.

We’re elevating patient access so patients can get healthcare how, when, and where they need it.  We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry.  Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Summary

As a Sales Engineer at Hummingbird, you will play a critical role in shaping how clients understand and engage with our services. You’ll partner closely with the Growth and Performance Transformation team to lead discovery sessions, design thoughtful and tailored solutions, and translate client goals into compelling implementation plans, proposals, and statements of work.

Acting as the connective tissue between client needs and our internal capabilities, you’ll bring together input from across the organization to craft high-impact sales materials that clearly articulate our methodology, approach, and value. This role is both strategic and hands-on, requiring excellent communication skills, strong business acumen, and the ability to navigate complexity and ambiguity with confidence.

Responsibilities

Product Knowledge and Positioning  

• Maintain expert knowledge of Hummingbird implementation methodologies, services, and technology capabilities. 

• Monitor client trends and feedback to identify service gaps and share synthesized insights to inform positioning strategy, support continuous improvement, and drive innovation. 

• Stay current on Service Development roadmaps and upcoming service releases to ensure accurate solution design. 

• Contribute to internal knowledge assets that improve pre-sales effectiveness and consistency. 

• Maintain knowledge of Hummingbird engagements and outcomes. 

 

Solution Design 

• Apply Hummingbird’s client journey and product framework to create tailored solution designs based on discovery inputs. 

• Develop high-level service recommendations, including proposed scope, value to client, implementation resource needs, phasing, and timelines. 

• Collaborate with CSEs and Hummingbird leaders to define strategic direction for pursuits. 

• Ensure alignment between proposed services and client maturity, readiness, and goals. 

• Adapt solution designs as client needs evolve during the pre-sales process. 

 

Proposal Writing & Documentation 

• Lead drafting of ‘Services’ sections of proposals and statements of work using available service specifications. 

• Partner with Growth, Service Development, and subject matter experts to fill content gaps. 

• Clearly articulate implementation approach, value proposition, and service outputs. 

• Partner with Growth to maintain consistency, accuracy, and polish across all client-facing sales materials. 

• Manage document review processes and version control across stakeholders. 

• Communicate service specification updates to Service Development team