Team Lead, Enrollment Education & Enablement

OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

This role sits within Thyme Care's Enrollment Quality, Training & Enablement team. As Team Lead, Education & Enablement, you will serve as a frontline people manager and operational partner to the Manager of Quality, Training & Enablement, helping ensure Enrollment Specialists are equipped with the knowledge, skills, and coaching needed to consistently deliver exceptional member outreach and enrollment experiences.

You will manage the Training Coordinators responsible for supporting training delivery and logistics, while also overseeing the day-to-day execution of the Enrollment training program. Acting as the Manager's right hand, you will help operationalize onboarding, coaching, skills development, and ongoing education initiatives for a team of approximately 100 Enrollment Specialists.

• Manage and support a team of Training Coordinators: Provide day-to-day people management for the Training Coordinators who support Enrollment training and enablement efforts, including workload oversight, performance management, onboarding, professional development, and ongoing coaching. Serve as the first point of escalation for training operations questions, scheduling challenges, and program execution issues.

• Own day-to-day execution of the Enrollment training program. Oversee the operational delivery of training programs across the Enrollment organization, ensuring training initiatives are well-organized, consistently executed, and aligned with business needs. Coordinate training calendars, facilitator assignments, materials, and learner readiness across multiple concurrent workstreams.

• Lead onboarding training for new Enrollment Specialists: Oversee and support the execution of Thyme Care's Enrollment onboarding program, including two weeks of intensive classroom instruction, role-playing, systems training, and hands-on practice. Ensure new hires receive a consistent, high-quality onboarding experience that prepares them for successful member outreach and enrollment conversations.

• Reinforce learning through ongoing coaching and feedback: Partner with frontline leaders, Quality, and Training Coordinators to ensure newly trained Enrollment Specialists receive effective reinforcement, feedback, and coaching after onboarding. Monitor learner progress and identify opportunities for additional support to accelerate proficiency and performance.

• Identify and report on training and performance trends: Analyze training outcomes, learner feedback, quality findings, performance metrics, and coaching insights to identify patterns and opportunities for improvement. Synthesize findings into clear, actionable recommendations and share them with the Manager of Quality, Training & Enablement to inform program priorities and enhancements.

• Maintain training data, reporting, and program documentation: Own the collection, organization, and maintenance of training records, attendance data, competency tracking, and program performance metrics. Maintain dashboards, trackers, and documentation that provide visibility into onboarding effectiveness, training completion, and ongoing skills development across the Enrollment organization.

• Coordinate ongoing education and skills development initiatives: Support the design, delivery, and execution of continuing education programs that help Enrollment Spe