Criminal Information Technician II- Support Services

Criminal Information Technician II- Support Services

FT / PT Status – Full-Time
Salary – $20.49 - $ Hourly Wage
Remote Work / In-Office – In-Office / On-Site

Recruiter – Laura Alexander | LAlexander@utah.gov | 801-903-3138
Application Deadline – 8/19/2026*

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Criminal Information Technician II- Support Services

Support Services Section of BCI
The main purpose of the Support Services section is to provide advanced level customer service support.  Duties may include receipting firearms applications, taking fingerprints, opening, sorting, and delivering mail throughout the division, assisting both
walk-in and telephone customers with requests, processing criminal history applications, and researching information in UCJIS (Utah Criminal Justice Information System) and criminal history databases, as well as other duties that may be assigned.

Principal Duties:

• BCI Receptionist – answers main phone line.
• Responsible for mail room duties such as opening and distributing all mail in a timely manner, receipting incoming payments and applications.
• Assist the telephone customers.

Qualifications

The Best Qualified Candidate:

• Clear verbal tone for greeting phone customers when answering phones.
• Able to communicate information and ideas clearly and concisely.
• A warm, polite, and helpful attitude as the primary phone contact of the bureau.
• Remaining calm and polite when handling difficult customers.
• Must be able to review documents for accuracy and completeness.
• Will be able to maintain confidentiality.
• Will be able to follow written and/or oral instructions.
• Precise sorting and tracking of incoming and outgoing letters and packages.
• Absolute privacy when handling confidential mail.
• Maintaining a clean, orderly mailroom.
• Punctual and consistent handling of time-sensitive correspondence.
• Ability to lift bins, handle heavy boxes, and stand for semi-long periods of time.
• Quick thinking to resolve lost mail or misdirected mail.

 Employment Requirements

• Must pass a comprehensive level II Criminal History background check.
• Successful completion of the probationary and training period.

About the Role

Location –
4315 S 2700 W
Taylorsville, Utah, 84129
United States
Background Check Required – You must successfully pass a criminal history check.
Drug Test Required – No
Schedule Code – B - Competitive Career Service

Why You Should Join Our Team
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization. 
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals. 
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency
The Utah Department of Public Safety (DPS) is comprised of 13 divisions and bureaus that include the Utah Highway Patrol, the Division of Emergency Management (DEM), Emergency Medical Services (EMS), Driver License division (DLD), Statewide Information and Analysis Center (SIAC), State Bureau of Investigation (SBI), State Fire Marshal, Highway Safety Office, Commun