TECHNICAL SUPPORT (campus dining) - University of Utah- SALT LAKE CITY, UT

Location: University of Utah- SALT LAKE CITY, UT

Salary:  $70,000-80,000

 

 

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. 

Job Summary

Chartwells Higher Education is seeking a Director of Technology on the beautiful campus of the UNIVERSITY OF UTAH.  In this key leadership role, you will be responsible for the strategic oversight, implementation, integration, and day-to-day support of all technology systems supporting campus dining operations. This person ensures seamless functionality across point-of-sale (POS) platforms, mobile ordering systems, network connectivity, system integrations, and dining-specific hardware, while aligning Chartwells’ technology ecosystem with University systems and standards.  This position serves as the primary technology liaison between Chartwells, the University, and third-party vendors, ensuring reliable operations, data integrity, cybersecurity compliance, and an exceptional student and guest experience.

• Protecting revenue and service continuity
• Enhancing student satisfaction and digital engagement
• Reducing operational friction for frontline teams
• Ensuring seamless integration between Chartwells and University systems

 

Key Competencies

• Operational mindset with strong technical depth
• Calm, decisive leadership during system outages
• Strong communication across technical and non-technical teams
• Vendor and contract management expertise
• Data-driven problem solving
• Ability to balance innovation with operational reliability

 

Required Qualifications

• Bachelor’s degree in Information Technology, Systems Engineering, Hospitality Management, or related field (or equivalent experience).
• 5–8+ years of experience managing technology in food service, hospitality, retail, or higher education environments.
• Hands-on experience with:
• POS systems and mobile ordering platforms
• Dining or retail hardware ecosystems
• Network and connectivity troubleshooting
• Strong understanding of API integrations, data flows, and system interoperability.
• Proven ability to translate technical concepts into operational solutions.

 

Preferred Qualifications

• Experience supporting higher education dining or auxiliary services environments.
• Familiarity with Chartwells or Compass Group technology platforms.
• Working knowledge of:
• Student card systems and meal plans
• Financial reconciliation and settlement processes
• Cloud-based SaaS platforms
• Demonstrated success managing cross-functional stakeholders in matrixed organizations.

RESPONSIBILITES

Technology Strategy & Leadership

• Own and execute the dining technology roadmap in alignment with Chartwells standards and University IT governance.
• Evaluate emerging technologies (mobile ordering, kiosks, AI-driven forecasting, robotics, loyalty platforms) for operational and student experience enhancements.
• Serve as the senior technology advisor for dining leadership, providing risk assessments, ROI analysis, and implementation recommendations.

 

POS, Mobile Ordering & Digital Platforms

• Oversee all POS systems, including configuration, updates, security, and troubleshooting across all dining locations.
• Manage mobile ordering platforms, ensuring:
• Hardware reliability (tablets, kiosks, printers, bump bars)
• Software uptime and performance
• Accurate menu, pricing, tax, and tender configurations
• Lead deployment, testing, and optimization of new technology rollouts.
• Serve as escalation point for critical system outages impacting service or revenue.

 

Hardware, Network & Connectivity Support

• Ensure reliable Wi-