Member Account Advisor

Description

At First Alliance Credit Union, our Member Account Advisors are at the heart of our mission: to provide possibilities. In this role, you’ll play a vital part in welcoming new members, strengthening relationships with existing ones, and helping people build brighter financial futures. From guiding members through the account opening process to offering tailored solutions that fit their needs, you’ll be their trusted partner every step of the way.

You’ll be the face of First Alliance in your branch—creating meaningful experiences, solving problems, and showing members how we can help them achieve their financial goals. If you’re someone who’s passionate about people, thrives in a fast-paced environment, and finds purpose in providing exceptional service, we’d love to meet you.

This position is more than just handling transactions — it’s about creating meaningful connections with our members, guiding them through their financial journey, and being a trusted representative of our values and mission: We show up. We listen to your story. We provide possibilities.

What You’ll Do:

• Guide new members through the onboarding process with warmth, empathy, and confidence.
• Support existing members by opening new accounts, providing personalized solutions, and helping them maximize the value of their membership.
• Identify loan opportunities during account conversations and help members apply, close, and fund high-level products such as Lines of Credit and Credit Cards.
• Cross-sell products and services that genuinely support each member’s financial needs and goals.
• Educate and empower members with clear, helpful explanations of our products, services, and financial best practices.
• Handle complex transactions and account inquiries with precision, professionalism, and care.
• Collaborate with internal teams to ensure members’ needs are fully met across departments.
• Provide an exceptional experience in every interaction, actively listening and responding to feedback to improve the member journey.

What You Bring

We’re looking for a self-starter who thrives in a people-first culture and takes pride in delivering thoughtful, effective service. Here’s what you need to succeed in this role:

Qualifications

• Education: A high school education or equivalent
• Experience: 3-5 Years of member service experience
• Minimum of 1 year being in the financial industry

Schedule: Full-Time, Hours 8AM-5PM Monday-Friday & Rotating Saturdays 9AM-12PM

Benefits Include:

• Health insurance with HSA contribution
• Dental insurance
• Vision insurance
• Life Insurance
• 401(k) with employer match
• PTO and Paid Holidays
• Tuition reimbursement
• Clothing allowance
• Employee Assistance Program
• Employee Discounts

Starting Pay: Hourly Pay: $20.78- $24.45 Hourly, with potential increases based on experience and skills.

Language Bonus: Additional compensation available for certified Spanish or Somali language proficiency.

Why First Alliance?

We’re on a mission to create a financial oasis where everyone has access to the opportunities they deserve. At First Alliance, persistence, passion, and presence are more than values — they’re how we show up for our members and each other every day. When you join our team, you become part of something bigger: a culture that celebrates growth, listens deeply, and strives for impact.

Requirements