Sr Manager UX Design, EMS Product (US Remote)

Company Description

Experian Marketing Service’s mission is to accelerate client success through enabling ecosystems, partnerships, and marketing technology solutions. We help brands put people at the heart of their business and have meaningful interactions with their customers.

We are currently looking for outstanding people to help us realize our vision. We are seeking a Senior Manager of UX Design to join as a foundational member of the design team (part of the Experian Product team) responsible for managing the creation, evolution, and optimization of user experiences across Experian Marketing Services’ client and consumer products.

The ideal candidate is a subject matter expert, but also an industry thought leader with a strong and well-articulated product design perspective capable of solving customer problems through – research, conceptualization, and validation.

You will work closely with other team members including product management, tool users (brands, agencies, publishers), and developers to define our UX strategy.  You will help drive the implementation across various applications and guide the team to build best-in-class product experiences for our portfolio. You will oversee the user experience of EMS’ products to create a natural and intuitive experience and help define the future and transformation of our business.

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. We’re doing so through a clearer view across the digital customer buying journey and with strong acquisitions of leading AdTech and MarTech providers with the most recent being Tapad, a leading digital identity resolution provider.

Job Description

What you’ll be doing

• Partner with senior leaders of the Product organization in establishing and driving the vision and strategy for UX within Experian Marketing Services.
• Transform and modernize products to deliver an intuitive user experience, increase tool adoption, improve performance usability and overall engagement satisfaction.
• Lead and oversee large-scale and complex design projects, to ensure a consistent, compelling, and engaging customer experience across product lines.
• Aid in the creation of design deliverables and specifications in the form of user journeys, storyboards, interaction models, process flows, user story maps, information architecture, wireframes, and prototypes based on iterative UX research and usability testing.
• Ability to create experiences that solve complex interactions with elegance and simple, yet intuitive designs.
• Create solutions designed to scale and grow over time, as product functionality and content matures and as user requirements evolve.
• Understand qualitative and quantitative research data, business goals and requirements, and help translate them into functional design requirements for development teams to implement.
• Understanding of competitive solutions and how EMS can rethink the experience for a better user engagement in solving client challenges.
• Optimize products usability and performance of EMS’ self-service applications and products by closely analyzing behavioral engagement metrics, business performance metrics, and testing alternative design solutions.
• Work with development teams and stakeholders to ensure designs are successfully implemented and brought to market.
• Modernize our platform products to be compete with the market and deliver a world-class user experience.

Qualifications

What your background looks like

• Exceptional portfolio demonstrating a track record of successful design.
• History of implementing a UX framework and design systems within organizations.
• 8+ years of relevant work experience in research, UX, and product design (AdTech/MarTech background is a plus. Even better if you’ve had experience with DMPs, CDPs, DSPs, etc.)
• A solid understanding of the advertising and marketing technology space as well as how data, identity, and analytics can be used to optimize marketing outcomes.
• Experience working in a product organization, helping drive products from conception and ideation through launch and beyond over