Senior Program Manager & UX/UI Expert

Description:

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.  

IT Concepts is looking for an experienced Senior Program Manager & UX/UI Expert to support the Social Security Administration under Call Order 4 - AWNTS. The Senior Program Manager, UX/UI Strategy will lead pivotal projects that merge strategic oversight with advanced UX/UI design expertise. This role involves guiding cross-functional teams to develop transformative solutions that achieve key business objectives while delivering exceptional user experiences. The ideal candidate will seamlessly integrate user-centered design principles with program management, driving innovation and ensuring impactful, user-friendly outcomes. This position requires a blend of strategic vision, project management skills, and a deep understanding of UX/UI best practices.

Location: Hybrid, Woodlawn, MD and Baltimore, MD

Responsibilities:

• Develop and implement comprehensive program strategies that align with organizational goals and incorporate advanced UX/UI principles.

• Manage complex projects from inception to completion, ensuring delivery on time, within budget, and meeting high-quality standards.
• Work closely with UX/UI designers, developers, and stakeholders to ensure seamless integration of user-centered design solutions.
• Promote best practices in UX/UI design, ensuring that design solutions enhance user satisfaction and engagement.
• Oversee project resources, manage risks, and resolve issues to keep projects on track.
• Utilize user feedback and performance metrics to drive continuous improvement and optimize design solutions.
• Provide regular updates to stakeholders on project progress, ensuring clear and effective communication.
• Stay updated with industry trends and emerging technologies to incorporate innovative design and program management approaches.
• Manages contractor resources and ensures all contract tasks are completed.
• Acts as manager and coordinates all contract-related activities.
• Serves as liaison with Government officials and customer Agency representatives.

• Oversees funds, personnel management, and ensures timely delivery of contractual deliverables.

• Enforces work and quality standards, supervises personnel, and ensures compliance with Government contracting clauses.

• Ensuring that all required resources are available for program implementation supporting the Agency’s strategic goals and objectives and IT Vision.

• Ensuring contractor’s corporate interests and activities do not conflict with or violate Government restrictions or edicts.

Requirements

• Minimum 10 years of experience in related field, including supervisory and project management
• Master’s degree or higher from an accredited institution
• Experience in developing and deploying complex IT systems
• Experience developing briefings for Senior Leaders
• Solid understanding of Audit requirements
• Knowledge of different types of IT solutions available in the market and ability to map them to solve business problems
• Experience presenting to and working with all levels of management
• Excellent verbal and written communication skills
• Experience interfacing directly with clients
• Extensive experience as a UX Specialist, UX/UI Designer, and Information Architect with a proven track record in leading and managing user-centered design projects.
• Experience including but not limited to, Director and Web Designer, showcasing a strong background in leadership, project management, and design.
• Proficient in user research, information architecture, usability testing, prototyping, responsive design, and mobile/app design.
• Strong leadership and project management skills with hands-on experience in Agile methodology.
• Competent in coding (HTML/CSS/JavaScript) and utilizing design tools such as Axure, Sketch, Balsamiq, InVision, Adobe XD, Illustrator, and Photoshop.
• Experienced with design and prototyping tools including Axure, Sketch, Balsamiq, InVision, Adobe XD, and Phot