Senior Software Engineer , Realtime Analytics

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Senior Software Engineer, Realtime Analytics 

The Genesys Cloud Analytics platform is the foundation on which decisions are made that directly impact our customer’s experience as well as their customers’ experiences. We are a data-driven company, handling tens of millions of events per day to answer questions for both our customers and the business. From new features to enable other development teams, to measuring performance across our customer-base, to offering insights directly to our end-users, we use our terabytes of data to move customer experience forward.

In this role, you’ll partner with software engineers, product managers, and data scientists to build and support a variety of analytical big data products. The best person will have an excellent engineering background, not shy from the unknown, and will be able to articulate vague requirements into something real. We are a team whose focus is to operationalize big data products and curate high-value datasets for the wider organization as well as to build tools and services to expand the scope of and improve the reliability of the data platform as our usage continues to grow on a daily basis.

Summary:

• Develop and deploy highly-available, fault-tolerant software that will help drive improvements towards the features, reliability, performance, and efficiency of the Genesys Cloud Analytics platform.

• Actively review code, mentor, and provide peer feedback.

• Collaborate with engineering teams to identify and resolve pain points as well as evangelize best practices.

• Partner with various teams to transform concepts into requirements and requirements into services and tools.

• Engineer efficient, adaptable and scalable architecture for all stages of data lifecycle (ingest, streaming, structured and unstructured storage, search, aggregation) in support of a variety of data applications.

• Build abstractions and re-usable developer tooling to allow other engineers to quickly build streaming/batch self-service pipelines.

• Build, deploy, maintain, and automate large global deployments in AWS.

• Troubleshoot production issues and come up with solutions as required.

This may be the perfect job for you if:

• You are proficient in Java & have an excellent engineering background with ability to design software systems from the ground up.

• You have a product mindset. You are energized by building things that will be heavily used.

• You design not just with a mind for solving a problem, but also with maintainability, testability, monitorability, and automation as top concerns.

You should also bring some of the following skills:

• Proficiency with cloud technologies, preferably AWS

• Experience with streaming data using Kafka and/or Flink

• Experience with Druid as a datastore for timeseries data

Technologies we use and practices we hold dear:

• Right tool for the right job over we-always-did-it-this-way.

• We pick the language and frameworks best suited for specific problems. This usually translates to Java for developing services and applications and Python for tooling.

• Ansible, CloudFormation, and Terraform for our infrastructure.

• Infrastructure (and everything, really) as code.

• Distributed microservices.

• Automation for everything. CI/CD, testing, scaling, healing, etc.

Our Benefits:

• Flexible work schedules and work from home options

• Development and career growth opportunities

• Excellent pension scheme

• Bonus scheme

• Health Insurance

• Income Protection & Life Assurance

• Family friendly leave allowances, including paid maternity and paternity leave.

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About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any chan