General Manager (Conference Services)

Job Description

The General Manager of Conference Center Management provides strategic and operational leadership for multiple conference centers and event venues. This role oversees venue operations, audiovisual services, event infrastructure, safety, logistics, vendor performance, and financial management to ensure facilities operate seamlessly and support business needs. The General Manager leads a cross-functional team responsible for daily building operations, event readiness, service delivery, and long-term operational planning.

This position serves as the operational hub for conference center facilities, aligning stakeholders, managing resources, and ensuring consistent execution across all spaces. The role focuses on operational excellence, financial performance, safety compliance, and scalable systems that support a high volume of meetings and events.

 

 

LifeWorks Restaurant Group, an independently operated division of Aramark, designs custom solutions for clients looking to take amenities to the next level. Our team of forward-thinkers look at each opportunity as an experience—not a requirement—and deliver out-of-this world, truly sensory experiences, feeding company culture. From the beginning of each client relationship, the team at LifeWorks Restaurant Group establishes a transparency with its partners, from space design and delivery to marketing of the final, branded product. Learn more by visiting - Link here Home - LifeWorks Restaurant Group

 

 

Job Responsibilities

• Provide strategic leadership for conference center operations across multiple buildings and event venues

• Oversee audiovisual operations, venue infrastructure, and operational readiness for all event spaces

• Lead Directors, Managers, and operational teams responsible for daily conference center operations

• Establish operational standards, SOPs, and service models across conference center locations

• Ensure venues are functional, prepared, and aligned with business needs at all times

• Oversee event readiness including room sets, signage, logistics, technical support, and operational coordination

• Manage vendor relationships including AV providers, logistics vendors, and operational partners

• Drive financial performance including budgeting, forecasting, labor planning, and cost management

• Partner with stakeholders to prioritize work, allocate resources, and support business objectives

• Oversee safety, compliance, and risk management across conference center environments

• Lead staffing strategy including organizational structure, role definition, and hiring plans

• Develop scalable systems for scheduling, reporting, and operational visibility

• Monitor service levels and operational KPIs to ensure consistent execution

• Provide escalation support for operational issues impacting venues or events

• Ensure alignment between conference services, AV, logistics, and facilities support functions

• Lead continuous improvement initiatives to enhance efficiency and service delivery

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

 

In order to be prepared for this leadership role, qualified candidates will possess:

• 10+ years operational leadership experience in conference centers, venues, or event operations

• Strong audiovisual (AV) management experience including production environments and meeting room technology

• Understanding of AV labor models, vendor management, and technical staffing structures

• Experience overseeing AV budgets, rate structures, and service delivery models

• Knowledge of event production workflows and technical event requirements

• Experience managing multi-functional operational teams

• Strong financial management and budgeting experience

• Demonstrated experience building operational processes and scalable systems

• Experience managing vendors and service contracts

• Strong leadership, communication, and stakeholder management skills

• Experience in high-volume operational environments

• Ability to manage multiple facilities and competing priorities

• Strong problem-solving and operational decision-making skills

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). 

Education

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