SYSTEMS SUPPORT TECHNICIAN - 40001715

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DEPARTMENT:       

 

Information Services & Technology

DATE POSTED:         

   

February 18, 2026

CLOSING DATE:           

 

Open Until Filled

HIRING RANGE:

 

$58,135 - $68,000

POSITION NUMBER:        

    

40001715

JOB TYPE:

Full-Time, 37.5 hrs/week, Non-Exempt

 

 

 

SUMMARY OBJECTIVE:

 

The purpose of this position is to provide responsible technical and skilled work, installing, 
troubleshooting and testing microcomputer hardware and software, providing knowledgeable first line support of information systems for the assigned department.
This class works under general supervision, independently developing work methods and 
sequences. 

ESSENTIAL FUNCTIONS:

The essential functions listed below are those that represent the majority of the time spent 
working in this class. Management may assign additional functions related to the type of 
work of the class as necessary.

• Provides training for specific computer applications and systems.
• Plans, installs and tests new equipment and software.
• Configures, setup and maintain master stations, reservation stations, and print release 
software.
• Assists in maintaining personal computer and terminal equipment database.
• Troubleshoots hardware problems related to PCs, terminals, and peripherals.
• Produce system reports.
• Troubleshoots software problems related to office automation and applications programs.
• Performs minor in-house repairs on PCs and coordinates major repairs with equipment 
vendors.
• Develop and document IT standards and procedures, including maintenance and 
operational protocols, to enhance department IT infrastructure.
• Deliver superior customer service, ensuring effective communication with both internal and 
external stakeholders.
• Coordinates support with Durham County Information Technology Department.
• Provides user support in installing and using PCs, terminals, peripherals, and applications 
software.
• Performs related work as assigned

 

KNOWLEDGE, SKILLS AND ABILITIES:

• Thorough knowledge of personal computer technology. 
• Ability to install PCs, operating systems, and applications software. 
• Ability to work independently or as a team member to identify requirements, find and 
evaluate alternatives, present solutions, make recommendations and follow projects 
through to completion.
• Ability to take initiative and use creative and innovative thinking to find solutions to 
computer or technical problems.
• Ability to serve as a team member, providing coordination and leadership to other team 
members.
• Ability to establish and maintain effective working relationships with users, peers and 
department officials.