Job Posting Title

IT Assistant

Agency

308 STATE BUREAU OF INVESTIGATION

Supervisory Organization

State Bureau of Investigation

Job Posting End Date (Continuous if Blank)

July 04, 2025

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Level I: $54,517.00
Level II: $57,243.00
Level III: $60,105.00

Job Description

This position is located in the IT Unit within the Information Services Division in Oklahoma City, OK.

Remote working will NOT be an option for this position.

PLEASE NOTE: This position is primarily administrative/secretarial, but requires technical knowledge.  Some minor technical duties may also be assigned.

Basic Purpose

• Positions in this job family are assigned responsibilities involving the coordination of a variety of administrative support or technical services related to providing information services and support for a management information system within a state agency or institution. This includes activities involving the coordination of requests for services between users and operating or applications systems staff, training or assisting users with various systems applications, responding to various problems and coordinating with operations or technical staff to effect solutions or enhance systems performance, providing assistance in scheduling special productions requirements, providing assistance in obtaining and distributing a variety of management reports or other products, responsibility for an inventory of a variety of equipment, supplies and materials related to the management information system, and similar activities.  Positions allocated to this job family differ from those in the network management job family in that they are more administrative in nature, involving the completion and coordination of various information services requirements rather than direct responsibility for the technical aspects of maintaining a computer operating system or network.

Major Work Duties

• Coordinate all IT procurement and contracting processes.

• Draft and revise IT related documentation, as directed, utilized information submitted by IT personnel.

• Oversee all IT inventory, including issuing asset tags, updating the inventory system as assets are transferred, coordinating the annual inventory audit, and overseeing disposal of assets through state surplus.

• Serve as the primary point of contact for technical support tickets, including monitoring and assigning tickets, providing status updates, and resolving minor network or PC related issues.

Typical Functions

• Confers with users or reviews requests for services or other information to identify requirements for information services; coordinates with operations or applications staff, contractors, or vendors as needed to provide required services or support.

• Coordinates requirements for testing, production, scheduling and other actions between technical and operations units; assists in reviewing and analyzing problems and determining solutions.

• Obtains various types of information and reports using existing programs and systems; consults with appropriate operations or applications staff to identify needs for reports or other production requirements; provides assistance in identifying available services and providing coordination between users and information services staff.

• Maintains an inventory of management information services equipment, supplies and materials; reviews technical publications and other information to identify new technology and improvements in hardware or software; makes recommendations concerning new purchases, changes in contracts or other actions; prepares and coordinates purchase orders, contracts and other documents as required.

• Provides training and assistance to users on various types of software and hardware; coordinates with technical staff when problems require additional analysis or assistance.

Level Descriptor

• Level I: This is the basic level of this job family where employees are assigned routine entry-level tasks under close supervision in a training status to build their skills and increase their knowledge