Client Success Manager (Martech and SaaS)

Hello, Client Success Managers!

My name is Alex and I am the VP of Growth at Tadpull – Our mission is to equip mid-sized businesses with data and AI tools to effectively compete against larger incumbents and demystify ecommerce growth by turning data into dollars. We collaborate with companies to help them master ecommerce and achieve consistent revenue growth year in and year out. Our tech-enabled services and software solution unlocks the power of smarter digital marketing for brands like Caterpillar, Vivint, Mystery Ranch, Oboz, Jackson Hole Resort, Spoonful of Comfort, and a host of others operating on platforms like Shopify, BigCommerce, Klaviyo or Oracle’s NetSuite.

We are looking to bring on a Client Success Manager who is motivated to join a company dedicated to building tools that help merchants thrive in the modern commerce space. Your background in e-commerce or digital marketing client-facing roles showcases your deep understanding of our industry, while your empathy and curiosity about helping merchants highlight your ability to connect with both team members and leaders on a profound level, ranging from e-commerce managers to the C-suite. We seek a gritty, detail-oriented, and professionally exceptional colleague to drive our growth and thrive in a flexible, innovative environment that aligns with the values and aspirations of our unique team-first culture.

This role is a full-time remote position with occasional in-person meetups and events.

Requirements

• You have a minimum of 3-5 years of client management experience within the e-commerce or digital marketing sector, with proven success managing clients across SEO, paid, and owned media experiences. 
• You have at least 2+ years of experience working in a marketing, AdTech, or e-commerce B2B SaaS business.
• You have a track record of setting goals and executing them with minimal oversight in a remote setting while managing international teams. 
• You possess experience interacting with C-suite and senior management teams. 
• You have experience with cross-selling or upselling clients on additional services and software offerings.
• Basic familiarity with Shopify, Klaviyo, Google Analytics, Looker Studio, Meta, and Google ad platforms and the data they produce, and how they fit in the marketing mix.
•  A bachelor’s degree in marketing, computer science, economics, mathematics, accounting, or psychology is required. An MBA or MS in a STEM field is preferred.

Nice to Haves:

• Experience with leadership roles in athletic, professional, or student clubs.
• Examples of side projects that are in the ecommerce or no code/low-code space.
• Background in competitive activities like sports, athletics, debating, or international chess.

Your responsibilities will include (but are not limited to):

• Managing Clients Day to Day: You support our client’s growth and profitability (and thus our own) by managing day-to-day tasks against an overall top-line revenue goal driven with our AI software. This involves executing within online project management systems, listening to client needs, escalating ideas or problems to daily assigned tasks, facilitating meetings, delegating to teams across different cultures, and anticipating client needs.
• Allocating Resources: With leadership, you help the team onshore and off allocate resources against financial goals and make suggestions for ways AI and delegation can further optimize these goals while freeing up our incredible digital marketers and data scientists to do focused and high-value work.
• Relentless Ongoing Education: Tadpull is a real-world hands-on MBA experience and rewards those that have this growth mindset and can perform at an exceptional level. You’ll have a chance to work alongside and learn from our cofounder who is a professor at Harvard Business School teaching digital marketing and analytics along with a world-class leadership team. You welcome the chance to consistently stay on top of trends, and learn about data and AI and the underpinnings of successful ecommerce businesses.
• Tech Proficiency: Demonstrate comfort with technology and a solid understanding of general digital marketing channels of SEO, Paid, Owned along with conversion rate optimization with basic analytics. Fluent in emerging trends in ecommerce while leveraging new tools. 
• Identify Expansion Opportunities: Work closely with channel experts to identify and service gaps in execution, leading to larger contract value for Tadpull by running annual and quarterly strategic meetings. You are able to clearly show with data where clients are leaving