Assistant IT Supporter

<p>.</p> <p> </p> <p><span><span><b>TASKS:</b></span></span></p> <p> </p> <ul> <li><span><span>Providing 1st and 2nd level IT Support Services in 24/7 shift rotation. </span></span></li> <li><span><span>Accepting users’ requests (mail, phone, WWW), its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets.</span></span></li> <li><span><span>Informing and supporting end users in the event of IT system unavailability.</span></span></li> <li><span><span>Communicating planned outages and service windows to end user community.</span></span></li> <li><span><span>Account administration and password management of many IT systems in use.</span></span></li> <li><span><span>Development and maintenance of support documentation (Knowledge Base).</span></span></li> <li><span><span>Ensuring high level of customer support and their satisfaction.</span></span></li> </ul> <p> </p> <p><span><span><b>JOIN US IF YOU HAVE...</b></span></span></p> <p> </p> <ul> <li><span><span>some experience in similar position (e.g. Service Desk, Help Desk, Customer Support), • very good English skills – written and spoken,</span></span></li> <li><span><span>general IT understanding and a will to expand this knowledge,</span></span></li> <li><span><span>look for challenges and skills development,</span></span></li> <li><span><span>are a team player with open-minded personality and positive attitude,</span></span></li> <li><span><span>would like to work in a friendly atmosphere and create it with us.</span></span></li> </ul> <p> </p> <p><span><span><b>OUR OFFER:</b></span></span></p> <p> </p> <ul> <li><span><span>Contract of employment </span></span></li> <li><span><span>Private medical care</span></span></li> <li><span><span>Sport card</span></span></li> <li><span><span>Business English lessons</span></span></li> <li><span><span>Work-life balance</span></span></li> <li><span><span>A comprehensive implementation program</span></span></li> <li><span><span>Ergonomic workplace</span></span></li> <li><span><span>Internal trainings</span></span></li> <li><span><span>Access to Udemy platform</span></span></li> <li><span><span>Sports groups</span></span></li> <li><span><span>Holiday presents twice a year</span></span></li> <li><span><span>Integration events and meetings</span></span></li> <li><span><span>Bicycle parking</span></span></li> </ul> <p> </p> <p><span><span><b>DSV – Global transport and logistics</b></span></span></p> <p><span><span>DSV is one of the very best performing companies in the transport and logistics industry. 60,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.</span></span></p> <p><span><span>Read more at<a href="http://www.dsv.com/"> www.dsv.com</a></span></span></p> <p>.</p>