Market Associate - Hotels

We are looking for a Market Associate to join our client´s team! This is a team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.

The Role

As a Market Associate, your core responsibilities will involve supporting Market Managers, overseeing assigned projects, and managing an evolving portfolio of hotel partners in your market.  You will also support strategic initiatives that drive hotel partner success on both platforms. These initiatives will include contacting hotels for needed business details, supply optimization, and platform education. 

Flexibility to move between account management and project work while upholding a strong level of customer service will make an impact!

A typical day

● Take actions with hotel partners as needed to drive assigned projects forward

● Maintain well organized and detailed tracking mechanisms relating to assigned projects

● Call, email, and Zoom with hotel partners to accomplish assigned project needs

● Manage relationships with hotel partners within assigned portfolio

● Support scaled strategies to effectively manage & optimize hotel partners in assigned

portfolio

● Respond to and deliver exceptional service in a timely and efficient manner

● Implement strategies to effectively manage and optimize workflows

triage appropriately

Your Background 

● 3+ years of experience in account management and/or customer support.

● 2+ years of hospitality/travel industry experience (preferred)

● Proficiency in both English and German

● Strong organizational skills relating to project work with a large volume of inputs and

moving parts

● Excellent communication and presentation skills and ability to communicate effectively

with clients via phone, email, and zoom

● Team player, willing to contribute what is needed for the success of the team

● The ability to get things done with changing priorities, projects and deadlines