Senior Director, Facilities and Engineering Operations

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves - The Senior Director, Facilities and Engineering Operations is the single point of contact for their assigned areas of responsibility, acting as a pivotal service provider liaison and ensuring the comprehensive delivery of Integrated Facilities Management (IFM) and workplace services.  This role is critical in driving technical and operational excellence across the portfolio, ensuring safe, code-compliant, functional, comfortable, energy-efficient, and attractive facilities and site infrastructure. The successful candidate will lead a high-performing team to exceed all MSA KPIs and KSLs, achieve contractual budget goals, and foster a trusted advisor status with the client through continuous improvement and transformative solutions. This role reports directly to the Account Executive and partners closely with the client's Facilities and Engineering teams.

What is the day to day?

1. Strategic Leadership & Team Management:

• Provide visionary leadership, guidance, and coaching to a diverse team of facility managers, engineers, and functional administration staff, ensuring the successful execution of IFM programs and engineering initiatives across multiple North American sites.
• Cultivate a collaborative, innovative, and "Safety First" work environment that encourages knowledge sharing and continuous improvement.
• Actively develop FM team members, preparing them for increased responsibilities and promoting top performers to ensure a resilient succession plan.
• Establish clear site-level goals in conjunction with the Account Executive and cascade SMART (Specific, Measurable, Achievable, Relevant, Time-bound) objectives throughout the JLL team's performance measuring system.
• Manage the ongoing performance review process for all direct reports, recognizing team and individual successes.

2. Integrated Facilities Management & Technical Operations:

• Oversee the implementation and delivery of comprehensive IFM services, including critical soft and hard services, with a crucial focus on reliability maintenance programs across all facilities to eliminate downtime due to equipment or facility outages.
• Manage and enhance a robust engineering and operations strategy, aligning with client goals and incorporating JLL's expertise and best practices in the life sciences industry.
• Collaborate with the client's internal teams to deeply understand their existing engineering and operations programs and proactively identify areas for improvement.
• Champion asset reliability and performance by collaborating with client operations and maintenance teams to identify critical assets and develop strategic maintenance plans.
• Conduct thorough engineering and operations assessments and analyses to identify potential risks, failure modes, and opportunities for continuous operational efficiency.
• Lead teams of Sr Facility Manager teams who analyze and trend failures and incidents, determine root causes, and implement appropriate process improvements and corrective action plans (CAPAs) in a timely manner.
• Lead teams responsible for the operation and maintenance of complex High-Pressure Steam Utility plants, including high-pressure boilers, chillers, compressed air systems, and associated distribution networks (steam, compressed air, chilled water, pumps, and piping).
• Demonstrate familiarity with high voltage electric systems, including motor control systems, underground utility lines, and associated equipment.

3. Financial Management & Resource Optimization:

• Develop and submit detailed annual site/campus operating budgets.
• Effectively manage site operating expenses to meet and exceed glide path savings targets, ensuring all savings are documented and tracked by initiative.
• Provide monthly variance analysis and submit all periodic forecasts by assigned due dates.
• Present budget and actuals summaries, including detailed commentary for all variances, in required client meetings.
• Allocate resources effectively to meet project deadlines and objectives.
• Ensure the team actively participates in benchmarking to validate performance against peers and pursue improvement