Sr. Knowledge Content Operations Manager

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
  
  

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE...

Pure Storage is looking for a Sr. Knowledge Content Operations Manager to provide tactical leadership for our knowledge and content management systems. This role is hands-on and focused on solving day-to-day issues, providing DITA training, and supporting the development of content reuse strategies, taxonomies, and troubleshooting. This role requires someone who thrives on tactical execution and hands-on problem solving, ensuring that content systems function smoothly and efficiently on a daily basis. You will work closely with writers and cross-functional teams, ensuring smooth system operations and the successful implementation of content strategies. This individual contributor role will report to the Performance, Education, and Knowledge (PEAK) team as part of the global Customer Experience (CX) organization comprising Technical Services, Professional Services, Customer Success, and Pure PEAK.

• Oversee the daily operations of content management systems, ensuring stability through user access management, maintenance, and optimization.
• Manage the testing and rollout of system upgrades, new releases, and bug fixes, coordinating with stakeholders to ensure smooth implementation.
• Collaborate with IT, vendors, and teams to resolve system issues, minimizing disruptions.
• Lead system improvements and upgrades, working with vendors to evaluate and implement new features.
• Provide hands-on DITA training and support to authors, ensuring effective use of tools and adherence to best practices.
• Lead the onboarding process for authors, offering training on DITA tools and system-specific best practices.
• Implement content reuse strategies to ensure consistent content across outputs and reduce redundancy.
• Develop and maintain taxonomy and metadata to support scalability and organization within the DITA framework.
• Advise content creators on best practices for structuring, reuse, and integration.
• Work across departments to optimize content workflows and ensure alignment with business goals.
• Lead release management, system integrations, upgrades, and deployments, ensuring timely completion.
• Manage vendor relationships for bug fixes and feature evaluations.
• Address technical issues as they arise, providing fast, tactical solutions.
• Lead content cleanup and system restructuring projects to ensure efficiency.

WHAT YOU’LL NEED TO BRING TO THIS ROLE…

• BS degree or equivalent practical experience
• 5+ years in content or knowledge management, with a focus on troubleshooting and tactical problem solving.
• Hands-on experience with DITA tools and content management systems, including author training and support.
• Strong background in managing documentation systems and workflows. 
• Expertise in streamlining processes for structured authoring and content reuse.
• Expertise in content reuse, taxonomy creation, and metadata management to support scalability.
• Proven ability to manage content syste