IT Applications Administrator

Who We Are

Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com and Gartner Peer Insights.

At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte!

Why This Role is Exciting

The IT Applications Administrator is a hands-on role focused on the design, implementation, governance, administration, and maintenance of the critical IT applications used across the company. This role is responsible for ensuring the smooth operation and optimal utilization of various software solutions, including productivity suites, collaboration tools, and a growing portfolio of AI solutions. Crucially, you'll also be a key player in cost management and license optimization, driving FinOps principles to foster financial accountability for cloud and application spend. Reporting to IT leadership and working cross-functionally with stakeholders across the business, this role will play a key part in supporting AuditBoard's strategic business objectives through effective application administration & management.

Key Responsibilities

• Administer Core SaaS: Lead the configuration and maintenance of critical platforms (Google Workspace, Microsoft 365, Atlassian, Slack, Lucidchart) while serving as the expert escalation point for the IT Support team.

• Govern Enterprise AI: Drive the secure design, implementation, and management of AI tools (Gemini, NotebookLM, Slack AI, OpenAI) in close partnership with IT Architecture and Engineering.

• Resolve Escalations: Provide rapid troubleshooting and proactive support for complex application issues to minimize downtime and maximize user productivity.

• Manage Identity & Access: Administer user accounts, permissions, and access controls, coordinating closely with InfoSec and Endpoint Management.

• Build the Knowledge Base: Create and maintain documentation for configurations, processes, and best practices to empower IT Support and foster cross-team knowledge sharing.

• Deliver Cross-Functional Solutions: Partner with business stakeholders and IT teams to identify technology needs and implement impactful applications.

• Evolve the Tech Stack: Evaluate and implement new IT applications and feature releases to support AuditBoard's broader IT roadmap.

• Drive FinOps & Cost Management: Utilize KPIs to optimize SaaS licensing and manage costs, ensuring financial accountability for cloud and application spend.

• Champion Innovation: Monitor emerging SaaS and AI trends, bringing fresh insights and modernization opportunities to the IT organization.

• Design Processes Autonomously: Build, document, and execute core IT workflows from scratch, such as establishing security assessments for new applications and integrations.

• Manage Projects Independently: Operate with high autonomy, successfully balancing deep-work strategic initiatives with daily operational requests.

• Execute at Pace: Consistently deliver results at the velocity required by a fast-growing, mid-market SaaS organization.

• Initiate Strategic Alignment: Actively drive conversations with Security, Engineering, and Finance to unblock projects and mature internal systems.

Attributes for a Successful Candidate

• Relevant Experience: 3+ years in IT, including 2+ years in IT application administration. Experience at a fast-growing, mid-market SaaS or technology company is highly preferred.

• SaaS Portfolio Expertise: Proven administration of core collaboration and productivity suites, including Google Workspace, Atlassian (Jira, Confluence), and other enterprise SaaS tools.

• AI Governance: Strong unders