Senior Change Management Consultant

Job Family:

Management Consulting

Travel Required:

Up to 50%

Clearance Required:

None

What You Will Do:

Guidehouse seeks an Organizational Change Management (OCM) and Communications Senior Consultant to take an active role in engagement execution for change management. This includes stakeholder management and developing materials around change readiness assessments, communications analysis, communications planning, and the execution of change management and communications collateral. OCM Senior Consultants help our clients transform their business processes, improve efficiency and operations, increase transparency, and promote user adoption, and comply with Federal, State, and Local government laws and regulations. As a Senior Consultant, you will have responsibility for client management, solution implementation, and overall delivery within your assigned workstream. You will be relied upon for project workstreams and interact with clients to ensure engagement success. This includes supporting day-to-day operational meetings with clients and consulting leaders. Senior Consultants must prepare and communicate well-organized communications and presentations to clients and internal executives.

We encourage career development and hiring for the long term. As a Senior Consultant, you will follow a clearly defined career path and continue to deepen your OCM acumen and consulting skills. A successful Senior Consultant is self-motivated, outcomes-oriented, capable, and willing to develop solutions independently or collaboratively as part of a team of highly skilled professionals. Senior Consultants are provided the opportunity to interact with our clients and to enhance skills across technical competency, business development, and client service.

As a Senior Consultant, you will work as part of a team of problem solvers with extensive consulting experience, helping our public sector clients solve complex issues from strategy to execution.

Specific Responsibilities Include:

• Proactively assist in the delivery of engagement activities and manage the completion of deliverables

• Work independently, with minimal supervision, and partner with others to develop relationships across the engagement team

• Lead one or more tasks or work streams within a client engagement, overseeing individual contributions as well as potentially that of junior staff

• Guide client and internal subject matter expert conversations toward effective outcomes

• Develop strategies to solve complex OCM challenges for our clients

• Contribute to the development of the team’s industry acumen and capabilities through contribution to internal firm initiatives

• Lead key components of change management projects and teams to develop and implement change strategies and plans

• Conduct user-centered research to create practical approaches to increase customer awareness and adoption of change

• Lead the creation of content for stakeholder engagement regarding planned changes – what’s in it for me, why it matters, how it’s done, and the program's status

• Communicate with all levels of an organization and prepare engaging and dynamic briefings for senior executives

• Perform quality assurance reviews on all work products

• Track and report the status of change programs, including key metrics and risks

• Support the development and continuous improvement of Guidehouse change management methodologies and tools

• Participate in business development activities, such as proposals, capture, account teams, whitepapers, conferences, and/or other thought leadership materials

What You Will Need:

• Prosci or CCMP certification

• Minimum of THREE to FIVE (3-5) years of change management experience

• Bachelor's Degree; OR SEVEN (7) years' relevant experience may be used in lieu of Bachelor's Degree

• Experience implementing technology systems; examples include Salesforce, ServiceNow, Workday, etc

• Communications experience creating collateral, specifically through a human-centered design (HCD) lens in creating materials such newsletters, executive briefings, and mass emails using mail merge and Send To functions within MS products

• Organizational and project management skills

• Experience working in a lead capacity

• Experience leading one or more tasks or work streams within a client engagement, overseeing individual contributions, as well as potentially overseeing the work of additional engagement or junior staff