Service Manager ($34.95)

Position Summary:

The service manager is responsible for the overall performance of the maintenance staff within a community. This position ensures that all maintenance functions are managed properly, including service requests, unit turns, common area cleaning, management of contractors, and coordination of capital projects, as required.

Job Duties:

• Creates a customer service focused culture for residents, prospects, vendors, and employees; responds and resolves resident requests and concerns; leads by example and ensure a proactive approach is adopted for all key customer touch points.
• Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention.
• Leads, develops, and coaches all maintenance associates; schedules daily activities, maintenance service requests, and unit turns; conducts formal and informal meetings with associates including 1:1’s, performance management process and associate feedback. Lead, coach, and develop direct reports to create a culture of excellence and continuous learning.
• Ensures community common areas and grounds are maintained according to company standards; conducts inspections, identifies and resolves any hazards; responsible for overseeing and/or completing all required preventative maintenance to ensure proper asset preservation.
• Coordinates and performs service requests in accordance with company standards; monitors unit turn.
• times and coordinate vendor schedules; inspects all turns to ensure completed to standard; ensures supply rooms and work areas are clean, well organized, and maintained according to company standards.
• Works in collaboration with Maintenance Operations Director and Director of Project Management to ensure projects are performed timely and with minimal delay and disruption to residents and prospects; ensure contractors are working within aesthetic and safety expectations.
• Manages maintenance budget; manages inventory of parts and supplies and ensure costs are minimized and adheres to budget; communicates and prepares required reporting outlining budget variances and recovery plan.
• Monitors key performance metrics; ensures plans are in place to achieve company targets.
• Promotes a safe working environment; ensures all work is completed adhering to company standards and OSHA guidelines; conducts safety training is completed as well as training in electrical, plumbing, HVAC, etc.

Minimum Qualifications / Other Expectations:

• High School Diploma.
• Experience: Five to seven years supervisor experience in maintenance operations; knowledge of repair, tools and safe work practices.
• EPA certification, IFMA, IREM, BOMA designation preferred.
• Valid driver’s license; valid vehicle insurance.
• This role requires the regular and frequent operation of a vehicle, as defined in the Company's MVR policy, and is part of the essential duties of this position.
• Regular, consistent, and timely attendance required.
• On call required for after hours emergencies; Schedule may require work on weekends, holidays, and evenings.
• Occasional travel required.
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus.
• Ability to push/pull up to 118 pounds of force; ability to lift below waist up to 70 pounds and above waist 60 pounds.

 Community Details:

Communities of Responsibility:  Woodbridge Villas 
Unit Count:  258 

 

Compensation:

Base Pay Start Rate: $34.95

 

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

 

About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our