Associate, Maintenance - Cars & Light (US Remote)

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

We are looking for an Associate, Car & Light Maintenance (remote) to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. 

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! 

Are You: 

·       Someone who possesses car and light duty technical expertise?

·       Someone who can provide a high level of customer service?

As the Associate, Car & Light Maintenance (remote), you will provide support to our client’s drivers and frontline agents with the authorization of repairs, the processing of pre-approved invoices, supplier email verifications, and by responding to the supplier, client and driver electronic communications. You will work closely with case managers, supervisors, managers, and frontline agents to respond to client and driver requests.

A Day in the Life  
 

·       Make outbound calls to suppliers to provide processing and payment instructions as well as to help initiate service and service follow up

·       Process incorrect email returns from suppliers

·       Process supplier and client pre-approved invoices for payment

·       Provide service assistance on the electronic requests received from drivers, clients, and suppliers

·       Use technical knowledge to negotiate repair prices and review requests for compliance according to client policy and Element’s standard operating procedures

·       Issue authorizations for valid repairs to manage the client’s vehicle maintenance repair costs and ensure vehicle downtime is kept to a minimum

·       Apply your car and light duty technical expertise (e.g. repairs, preventative maintenance, labor & parts costs), while providing a superior customer experience: responding to incoming calls from drivers and suppliers and resolving inquiries involving repairs and roadside events

·       Triage and respond to inquiries coming from our supplier interactive portal, email, or other internal tools

·       Assist drivers in locating appropriate repair facilities
 

Requirements 
 

·       High School diploma (or equivalent) required

·       Minimum 3 years of general automotive knowledge, preferably mechanic experience

·       Active ASE Certification preferred. In lieu of ASE Certification, Element will consider candidates who, as a condition of employment, agree to obtain an ASE Certification within 12 months of employment

·       Comfortable working from home in an inbound call center environment, may require on-site training/meetings occasionally at a major office location

·       Professional computer skills & experience – data entry and Microsoft Office suite preferred

·       Organizational skills with the ability to prioritize and