Client Date Service Specialist

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

What you’ll do

• Reporting: Generate reports related to the Work Opportunity Tax Credit (WOTC) program, based on priorities and requests from the Manager and/or WOTC Success/Dataload teams.

• Work Assignment: Distribute tasks to the dataload team, considering both priority and team availability.

• Activation Monitoring: Monitor and audit the implementation of new activations within the WOTC program.

• Manager Communication: Keep the Manager informed of all ongoing work, any issues encountered, and the team's overall needs.

• Data Management: Review, evaluate, and update internal data within the relevant EWS systems and databases, utilizing reports provided by the Manager.

• State System Review: Review and evaluate EWS accounts on assigned states' online WOTC systems.

• Data Entry & Verification: Perform data entry and verification tasks, following standard verification processes.

• Task Management: Handle a diverse range of tasks, smoothly transitioning between processes with guidance from management. Validate, complete, and document requested data through phone, fax, or email contact.

• Data Analysis: Research and analyze data and metrics for special projects assigned by management, including performing root cause analysis.

• Escalated Task Handling: Effectively process escalated or urgent tasks, providing timely and professional communication to supervisors and management.

• Additional Assignments: Accept stretch assignments provided by management, which may include report generation, training, and the development of documentation for training, education, and best practices.

What experience you need:

• Bachelor’s degree or you have an equivalent combination of education and related professional experience

• Minimum of 1 - 2 years of office experience

• Proficient in data entry and have relatable software experience 

What could set you apart:

• Strong communication skills, written and oral

• An ability to build relationships in all levels of the organization

• High level of organizational and analytical skills

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-TX-Houston

Function:

Function - Fulfillment / Operations

Schedule:

Full time