Manager, Fashion Expertise, Short Hills

Manager, Fashion Expertise, Short Hills

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. 

About the role:  

The Manager, Fashion Expertise plays a key role in transmitting the creative vision of the House to Boutique Teams in their market, enabling enchanting storytelling, exceptional service, and the finest style experience for every CHANEL client.  

Based primarily in the Short Hills boutique, this role will also support the Neiman Marcus Short Hills, Paramus, Neiman Marcus King of Prussia and Piscataway boutiques, the Manager, Fashion Expertise will act as the liaison between the Fashion Expertise Office and Fashion Retail teams in their market.  

The Manager, Fashion Expertise develops the expertise of CHANEL Boutique teams across collections, product knowledge, luxury service standards, client experience, and styling. The Manager, Fashion Expertise drives interactive learning on and off the boutique floor, facilitates styling development, provides individual coaching, and partners with Boutique Leadership Teams to sustain and elevate retail boutique performance.  

What impact you can create at CHANEL: 

DRIVES INTERACTIVE LEARNING ON AND OFF THE BOUTIQUE FLOOR: 

• Deliver inspiring, concrete, and impactful in-boutique training sessions on collections, savoir-faire, product knowledge, and service behaviors. 

• Position CHANEL as the ultimate fashion house at each collection launch, delivering a collection message consistent with global vision yet tailored to local specificities. 

• Support retail staff in understanding and transmitting CHANEL's fashion singularity. 

• Promote monthly digital learning content and track digital learning completion.  

• Embody the Client Relational Promise, fostering a client-centric culture that sparks emotion and builds authentic connections. 

FACILITATES ADVISOR & CLIENT STYLING DEVELOPMENT: 

• Coach Style Advisors to enhance their ability to provide personalized style advice, curate looks and build strong client relationships grounded in individual tastes and lifestyles. 

• Animate styling training workshops and strengthen Style Advisor & Fashion Advisor confidence and skill in offering personalized styling recommendations.<