Mid/Senior Customer Success Manager (Cluj-Napoca, RO)

<p><strong>Senior Customer Success Manager </strong></p><p><em>We’re seeking an experienced and outstanding Senior Customer Manager to join the team and be a part of our scaling journey. We are client-obsessed, and this role is vital as we forge outstanding and excellent strategic relationships with our clients.</em></p><p><strong>About Global App Testing</strong></p><ul> <li>Put simply, when the likes of Google or Meta need to globally test their apps, they use Global App Testing. Our platform uses a blend of crowd-testing and machine learning to offer scalable functional web and app testing to help companies around the world accelerate their growth.</li> <li>At Global App Testing, we have the capability to leverage over 60,000 assessed and professional testers with real devices in real environments in 189 countries.</li> <li>We’ve also gained worldwide recognition for innovations in the testing field - creating Testathons (Hackathons for testers that have run in over 35 countries with companies including Spotify &amp; Instagram) and publishing a best-selling book called Leading Quality.</li> <li>GAT has expanded rapidly over the last nine years, and fundamental to this growth is the fact that GAT has strong client retention and growth success, being recognised as ‘world class’ in our sector.</li> </ul><p><strong>Our Mission and Culture</strong></p><ul> <li>Team culture - this plays a huge role in what we do here at Global App Testing. From monthly socials to weekly gatherings, we make sure that everyone is included, appreciated and part of the team.</li> <li>Your personal growth - we are huge on personal development and will dedicate time helping to make sure you achieve your personal and professional goals</li> </ul><p><strong>Requirements</strong></p><p><strong>What you’ll own<br/></strong></p><ul> <li>Accountability for total client ownership, development, and expansion.</li> <li>Creating account growth plans, demonstrating first class communication with numerous stakeholders across your clients to expand GAT’s footprint.</li> <li>Identifying new lines of business within existing clients. Establishing new relationships with key senior client representatives to create new opportunities through outreach prospecting, networking, and marketing campaigns.</li> <li>Collaborating cross-functionally with our internal teams from product to operations, and sales &amp; marketing, you will need to communicate effectively.</li> <li>Running day to day activity through the CRM (Hubspot), maintaining accurate and realistic forecasts.</li> <li>Managing the contract and approval process of new growth deals, including price negotiations, and contract terms.</li> <li>Developing and executing a go-to-market strategy for GATs offerings within accounts, built on bespoke client requirements.</li> </ul><ul> <li>Lead the development of customer facing strategies, roadmaps and taking ownership for the successful development and implementation of new solutions.</li> <li>Working closely with internal delivery teams to ensure close alignment with customer goals, successful delivery of large scale testing programs and supporting customers with internal objectives aligned with key business metrics</li> </ul><p><strong>Key Skills</strong></p><ul> <li>Commercially driven and experienced understanding about value creation selling, and demonstrated growth results from pipeline generation; a natural enterprise CS hunter.</li> <li>A clear, effective and inspirational communicator.</li> <li>Creating and presenting materials that influence clients and drive account growth.</li> <li>Ability to work cross-functionally internally and externally (sales, marketing, product, operations, &amp; engineering).</li> <li>Ability to forecast and set priorities in line with business requirements.</li> <li>A growth mindset that supports continuous learning and improvement.</li> <li>An understanding of/ interest in IT engineering processes.</li> <li>Smart, personable, confident, and comfortable presenting to senior executives.</li> <li>A confident and proven negotiator with a high level of commercial acumen.</li> <li>Understanding about how to build credibility and trust, and forge great relationships.</li> <li>High attention to detail, and a strategic mindset.</li> <li>Metrics and data focused (working backwards to define metrics and goals).</li> </ul><p><strong>You are the type of person who...</strong></p><ul> <li>Is an enthusiastic and creative team player who gets excited about solving client problems, advising, and taking ownership and testing new ideas to solve challenges. You ask ‘what would we need to do to make this happen?’ rather than ‘I don't see how this would work’</li> <li>You thrive in a fast-paced environment with clear and common goals, and have succeeded in high-performing, communicative, cross-functional teams through influence and understanding, always ensuring clients are inspired to engage.</li> </ul><p><strong>Attributes</strong></p