RMA Associate I

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact 

Key team player on AXON Enterprises success. You will support the shipping team and ensure complete orders are shipped and delivered in a timely manner. You are analytical, well-organized and excels in communication.  

Your Day to Day: 

• Inbound processing of returned material in ERP System  

• Warranty adjustments per contractual agreements 

• Inspect and preform functional tests on material returned 

• Perform inventory movements physically and systematically within warehouse 

• Provide excellent customer service support through email for both external customers and internal employees. 

• Reviews all returns requests, offering resolutions to support a great customer experience.   

• Ensure all return requests are resolved in a timely manner using case management software.   

• Processes emails for replacements to include findings, actions taken, fees due 

• Support various RMA requirements as needs arise 

What you bring : 

• 2+ years relevant experience 

• Exceptional organization and communication skills (verbal and written) 

• Attention to detail 

• Problem solving abilities 

• Microsoft Office Suite 

• Working knowledge of D365 and Salesforce 

• Passion for our mission - Protect Life 

Physical Demands 

Ability to stand, walk, bend, push, carry for 8 of hours at a time; ability to lift 50 unaided; ability to ascend and descend stairs; ability to grasp and use small parts; ability to occasionally[kneel, crouch, bend as required to perform tasks 

Work Environment 

Within the Axon manufacturing facility, employees may be exposed to manufacturing noise, ambient temperatures, close quarters, hazards associated with working around moving machinery, exposure to vibrations and industrial lighting 

Personal Protective Equipment 

Personal Protective Equipment (PPE) will be provided by Axon and may be required when a job task(s) is being completed in or around your assigned department or in another department, this includes but is not limited to, safety eyewear, hearing protection. Employees are required to apply ergonomic correctness to all job tasks to the fullest extent possible. 

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

The pay: Axon’s hourly pay philosophy is made up of base pay and bonus. The starting hourly pay for this role is USD 15.38 in the lowest geographic market and USD 23.08 in the highest geographic market. The actual hourly pay is dependent upon many factors such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.

 

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just th