Senior Manager, Learning and Development - Learning Ecosystem Optimization

Position Summary...

This role owns the system, the data, and the optimization engine that ensures our technician learning ecosystem is consistent, measurable, and continuously improving. A manager would report to this person and that manager would own our facility service’s learning platform design and maintenance.

Location: Bentonville, AR
Department: Facility Services (FS) - Teach
Reports to: Director, Learning and Development (Strategy)

What you'll do...

Position Overview  Are you enthusiastic about driving continuous improvement, operational excellence and transforming learning experiences? Facility Services is seeking a dynamic leader for our new Learning Ecosystem Optimization Strategy role. This position will be pivotal in designing and deploying a full learning and knowledge delivery and analytics ecosystem.   Key Responsibilities Continuous Improvement & Analytics

• Design process to use analytics to monitor training effectiveness, classroom delivery metrics, field training adoption and improvement, and drive continuous improvement. 

• Ensure data hygeine and reporting accuracy across training systems. 
• Design and implement a a structured continuous improvement cycle for the learning ecosystem using data, field feedback, and business KPIs. 

• Foster cross-team collaboration to align learning initiatives with organizational goals – alternative language: translate learning data into clear insights that will drive strategy partners towards process improvement that will have direct impact business outcomes 

Learning Systems 

• Lead the development and implementation of a centralized learning and knowledge management platform for technician and associate training. 

• Own governance of the learning systems, including structure, roles, permissions, version control, and data integrity. 

• Establish and maintain training standards, ensuring consistency and quality across all business units. 

• Lead the work to maintain and digitize competency maps, progression gates, and other career pathway tools to develop a full skills taxonomy 

• Enable digital capabilities and business process improvements to enhance training delivery and tracking. 

• Ensure every course has a review cycle, SME validation process, and documented updates tied to regulatory or equipment changes. 

Qualifications 

• Expert in designing learning and knowledge platforms, applying advanced instructional and visual design for engaging and effective ecosystems. 

• Strong analytical skills and experience with data-driven program optimization and improvement processes. 

• Excellent collaboration and communication abilities. 

Preferred Qualifications 

• Experienced in UX/UI design with knowledge of marketing, optimizing user learning journeys, driving program adoption, and improving learner engagement. 

• Led or supported technical, cross-functional projects in learning technology or digital transformation, using design thinking and marketing expertise. 

Experience in facilities services, skilled trades, or technical training.  At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-tim