Graduate Assistant - IT Services Assistance Center

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Closing Date:

Type of Position:

Graduate Assistant

Workstudy Position:

No

Job Type:

Academic Term (Fixed Term)

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Department:

Assistance Center

Department's Website:

Summary of Job Duties:

Summary Of Job Duties
The Graduate Assistant supports IT Services internal projects and initiatives. The GA provides administrative support involving coordination, technical documents, diagrams, and helping to develop process documentation. Business analysis, general documentation, and writing. This position is governed by state and federal laws, and agency/institution policy

Qualifications:

Qualifications

Required Education and/or Experience:

• Bachelor’s Degree from an accredited institution of higher education;

• Regular admission to a UA Little Rock graduate degree program or good standing with the UA Little Rock Graduate School for continuing graduate students;

• Ability to work the required hours (FT-50% - 20 hours per week/PT-25% - 10 hours per week) with regular attendance.

Preferred Education and/or Experience:

• Ability to work on campus alongside team members to support customers in person;

• Ability to work four hours a day, M-F, either 8-12 or 1-5;

• Ability to make up time missed;

• Willingness to mentor and train undergraduate employees on the Assistance Center Team.

Job Duties and Responsibilities

• Attend team meetings where strategies and capacity planning for meeting future information technology needs for the organization are discussed;

• Assist users with needs assessments and development of technical solutions to work related problems;

• Develop and execute strategies to improve workstation performance and meet customer expectations;

• Assess the need for and implement performance upgrades to PC and Apple computers, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, DVDs, and peripherals;

• Coordinate and execute hardware and software installations, maintenance, and upgrades to individual workstations;

• Receive, triage, log, update, track, and resolve incidents, fulfillment requests, enhancement requests, and service-inquiry calls from faculty, staff, and students using ServiceNow;

• Escalate and appropriately route any incident or request not resolved by tier one (1) support;

• Prioritize and respond to client incidents and requests based on designated due dates and departmental Service Level Objectives;

• Maintain communications with other technology support offices on campus;

• Collaborate with network technicians and administrators