Customer Experience Program Manager

Summary

Circle K has an ambition to grow it’s business in the next several years through making its customers’ lives a little easier every day by delivering differentiated, delightful customer experiences.  Technology leadership and customer technology capability will be critical to achieving this goal.  A key focus area is to innovate the Customer Journey and deliver on our digital channel offerings. 

That’s where you come in, we are looking for a Customer Experience Program Manager, to join our team.  This is a newly created role within the Global Technology team, that will be responsible for bringing our Retail Media Network to life through technology and digital capabilities.  Reporting to Director, Digital Channels Technology, you will be a key partner to our Global Customer Experience and Global Development teams.  This role will be based in United States.

Responsibilities

• Key resource in the overall success of the retail media network and supporting components, aligning to the business objectives.
• Demonstrated ability to develop and implement robust retail media strategies, preferably with experience working on CPG & Convenience Consumer Goods brands

• Proficiency with key retail media platforms, technologies, and trends including programmatic advertising, data management platforms (DMPs), and demand-side platforms (DSPs).

• Trusted advisor for the Director, Digital Channels and other functional stakeholders on supporting the delivery of product and strategy. 
• Works with the technology teams to align on expectations with business stakeholders for delivery of new capabilities, features, and functionalities.
• Collaborate with Product Managers, Product Technical Owners, Product Lead and Application teams to define the product backlog and feature priority
• Coordinates multiple teams (agile and waterfall) to manage all activities leading up to and including the release the defined product(s)
• Removes Product Level Blockers (e.g. dependency between teams)
• Ability to leverage KPIs, data, metrics, and apply learnings in real time
• Robust learning agility, with the demonstrated flexibility, grit and ownership to learn new platforms and skills as the needs of the business continue to grow
• Deep understanding of ad tech across various channels, including DSP, Paid Search, Onsite & Offsite Retail Media, etc.
• Positive, entrepreneurial spirit with excellent multitasking skills and the ability to deliver under tight timelines and adapt quickly to change
• Ability to build and foster strong relationships with internal stakeholders and external partners
• Ability to travel in North America and Eastern Europe as needed

Qualifications

• Must be obsessed with delivering results, thinking big and “finding a way”, and have an external awareness and curiosity to innovate and disrupt.
• Must have a self-starter attitude and be constantly seeking solutions to any challenges raised
• 5+ years of technical product/program management experience, preferably in Retail Media Network
• Agile/SAFe product management experience and planning tools (e.g. JIRA, Confluence) preferred
• Excellent written and verbal communication, problem solving and analytical skills
• Proven record of managing multiple projects at once
• Ability to stay highly organized and efficient in a fast-paced, rigorous work environment.

• Bachelor’s Degree Required
• An ideal candidate should have technology design, delivery, and production support expertise for large-scale omni-channel technology teams
• Demonstrated facilitation and influencing skills to drive decision making among stakeholders with diverse perspectives and priorities
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing

Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

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