Senior Manager, Global Implementation, B2B

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:
Flywire is looking for a Senior Manager, B2B Implementation to lead our implementation function within the B2B vertical. This is a high-impact role responsible for overseeing the delivery of complex software and payment solutions to enterprise and mid-market clients across industries including SaaS, manufacturing, professional services, and more.

You’ll lead a team of Implementation Managers, drive operational excellence, and partner cross-functionally with Product, Engineering, Solutions, and Client Success to ensure every implementation is successful, scalable, and sets our clients up for long-term growth.

If you’ve led high-performing implementation teams in a SaaS or FinTech environment, have a strong grasp of systems integrations and payments infrastructure, and thrive in a fast-paced, client-first environment this role is for you.

Key Responsibilities:

• Lead and grow a team of Implementation Managers supporting B2B client onboarding
• Serve as the escalation point for complex implementations involving payment integrations, ERP syncs, token migration, or custom configuration
• Develop and maintain scalable processes for project delivery, testing, launch, and client handoff
• Oversee portfolio health and team capacity planning to ensure predictable timelines and quality
• Guide project scoping and solution design for large, strategic clients in partnership with Product and Solutions teams
• Define and track key metrics related to implementation performance (e.g., time to value, CSAT, launch velocity)
• Collaborate with internal stakeholders to advocate for tooling improvements, workflow automation, and process alignment
• Coach and mentor team members to build implementation excellence and support professional growth
• Represent the B2B implementation function in leadership meetings and contribute to strategic planning
• Lead critical go-lives and troubleshoot into implementation issues when needed

Qualifications

Here’s What We’re Looking For:

• BA/BS degree
• 7+ years of experience in client implementation or onboarding roles, including 2+ years managing teams
• A background working for a SaaS based company (preferred)
• Strong technical fluency:
  • Understanding of APIs, SFTP, webhooks, JSON/XML
  • Experience with ERPs like NetSuite, Intacct, QuickBooks, Salesforce, or similar
  • Familiarity with payment gateways, tokenization, and reconciliation logic
• Proven track record of delivering complex software projects with external clients and cross-functional teams
• Strong project management skills with the ability to handle multiple priorities.
• Excellent communication and client-facing skills.
• In-depth knowledge of payment processing systems and integration methods.
• Ability to work cross-functionally and adapt to a fast-paced environment.

Additional Information

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful