Insurance Claims Analyst II

Ready to be part of a dynamic and growing company?

ServiceMaster Brands is looking for talented people to join our team! Come join SMB where we promote from within.

Insurance Claims Analyst II

Acts as a team lead and holds additional responsibilities within the Claims Review team such as task delegation, quality assurance, cycle time management and reporting. Reviews, analyzes, investigates, and authorizes payment of claims within established guidelines. Determines payment by referring to operating procedures. Determines course of action (i.e., payment, further investigation or denial). Corresponds with insurance companies, customers, and franchisees.

What you'll do:

• Reviews and analyzes mitigation claim reports based on standards including: correct invoicing of line items, critical review of data in the record of drying conditions, correct labor efficiency, price list variation, equipment sizing, etc.
• Submits claims within established guidelines for commercial and personal lines clients and insurance customers, and follows up on the status of all claim files with clients and requests monies due on all losses that analyst processes.
• Communicates expectations of file quality to franchisees including completeness and accuracy of Record of Drying conditions according to the S-500 standards established by the Institute of Inspection, Cleaning and Restoration Certification.
• Records billed items into the system and verifies aging accuracy.
• Corresponds with franchisees, 866RECOVER (end user) clients, agents, policy holders, and insurance companies on claims and payment status.
• Records billed items into the system and verifies aging accuracy.
• Assists with process improvement and creation of standard operating procedures to better meet client requirements.
• Produces and distributes weekly and monthly reports.
• Delegates claims to analysts for review in a timely manner that maintains acceptable cycle time standards.
• Maintains DR Claims Review Inbox, responds to escalations and FZ inquiries.
• Generates reports and analyzes data.
• Reviews and completes commercial claims.
• Assists with training new hires on the team.

What you bring:

• Bachelor degree and/or 2+ years relevant experience
• Ability to manage work flow efficiently (time management)
• Detail oriented when analyzing claims
• Ability to multi-task effectively
• Ability to follow processes and have great follow through skills
• Good communication skills, both written and verbal
• Ability to interact with internal and external customers in a positive manner
• Ability to work independently

Work Location:

Hybrid role based in our Atlanta office.

About ServiceMaster Brands

ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, Aftermath Services®, Indoor Science.

While each brand maintains a distinct identity, we share a commitment to our mission to Making Everyday Heroes More Heroic™. From our franchisee experience to career development to our community outreach efforts, our values – We Serve, We Care, We Deliver, We Do - guide us.

Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are