RETAIL SUPERVISOR - ENERGIZER PARK HOME OF STL CITY SC

 

Position Title: [[title]]

Pay Range: $20.00 to $20.00 

 

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SUMMARY

The Retail Supervisor oversees the daily operations of CITY Pavilion, ensuring excellent customer service, driving sales goals, managing staff and maintain high standards in visual merchandising. The role includes training and supervising team members, handling inventory and maintain store policies and procedures to achieve consistent and efficient store and associate performance.

 

KEY AREAS OF RESPONSIBILITY

• Mentor, train and motivate a team of Retail Leads and Cashiers to meet operational goals.
• Monitor staff performance and provide constructive feedback.
• Responsible for opening and closing of store.
• Engage with customers to ensure a positive shopping experience.
• Uphold customer service standards and train staff on best practices.
• Ensure a high level of customer service by addressing and resolving customer complaints or issues promptly.  
• Encourage and motivate associates to upsell and cross-sell products.
• Recognize sales needs and report insights to management to improve sales strategies.
• Oversee inventory control, including receiving, transferring, and stocking.
• Monitor product displays to ensure they are clean, organized and visually appealing.
• Maintains store cleanliness, organization, and visual standards.
• Adheres to and enforces Levy/Rank + Rally guidelines.  
• Manages cash and credit card handling and reconciles daily transactions.

• Processes Returns and Exchanges using Point of Sale System.
• Manage and oversee the customization process, ensuring accuracy, quality, and timeliness of orders.
• Train associates on customization tools and equipment.
• Maintain customization materials and equipment ensuring they are stocked and in good working condition.
• Oversee the fulfillment process for online orders, ensuring accuracy, timeline