Social Service Coordinator / Thift Store Manager

Position Title: Social Service Coordinator/Thrift Store Manager

Department: The Salvation Army, Divisional Regional Operations

Ketchikan Family Store, Gateway Corps

Reports To: Gateway Corps Officer

FLSA Status: Full-time / 40 hours per week; Non-exempt; $19 per hour

SCOPE OF POSITION:

The Social Service Coordinator/Thrift Store Manager is responsible for overseeing and execute social services provided by the corps and managing the Thrift Store. This includes but is not limited to interviewing and assisting clients and potential employees, distributing food boxes and making recommendations for financial aid to Officers for approval. They organize and maintain various pantries and refrigerators, ensuring cleanliness and adherence to food safety regulations. They are responsible for overseeing the soup kitchen including placing supply orders, securing volunteers, enforcing food safety regulations, and cooking when volunteers are not available.  The Social Service Coordinator also oversees all USDA Commodity reporting and distribution.  Additionally, they assist in general office work, recordkeeping, and statistical reporting.  As the Manager of the Thrift Store, this position is responsible for the day-to-day operations of the Thrift Store and its employees.

MINIMUM QUALIFICATIONS:

1. Minimum 1 year work experience in any field. (Sales/Retail preferred)
2. Ability to complete all assigned training.
3. Have the ability to work well independently and in a detailed, professional, and courteous manner.
4. Have the ability to work on a dynamic high performing small team.
5. Have the ability to work independently to meet goals set by management.

Skills, Knowledge, and Abilities:

1. Be a fast learner and able to keep pace with multiple priorities.
2. Be flexible and open to new ideas, concepts, and ways of doing things.
3. Ability to perform basic math without the use of a calculator or other device.
4. Ability to provide positive customer service.
5. Have the ability to work independently to meet goals set by leadership
6. Be a fast learn able to keep pace with multiple task.
7. Be flexible and open to new ideas, concepts, and ways of doing things.

ESSENTIAL JOB FUNCITONS:

1. Maintain a clean and safe work area.
2. Communicating with customers, supervisors, and co-workers.
3. Supervise volunteers in accordance with The Salvation Army policies and procedures.
4. Assist in keeping racks and shelves neat, clean, and orderly.
5. Ensure health and safety of clients while maintaining clean and safe work areas.
6. Keep kitchen, pantries, refrigerators, and dining areas clean and tidy.
7. Answers telephone as needed.
8. Use equipment and systems such as a computer, point of sale system, phone, time clock.
9. Be proficient in Microsoft Office.
10. Show up on time and be flexible with hours should additional help be needed.
11. Maintain cash register, checking out customers and providing quality customer service.
12. Maintain statistics and ensure the numbers are accurate and reported in a timely passion.
13. Administer the USDA Commodities Programs and Emergency Good Program.
    1. Inventory Control and Record Keeping.
    2. Maintain and input forms and applications.
    3. Distribute food.
    4. Complete Monthly Reports.
    5. Train Supervise volunteers.
    6. Input and maintain stats in Bridges and others as well as any other form requested by leadership.
14. Assist in all cleanups throughout store, sorting, and warehouse areas.
15. Counting money, giving correct change, other basic cash register skills
16. Maintain good morale while speaking with and working around customers and employees.
17. Attend trainings as required including but not limited to Protect the Mission – child safety training, CPR certification and The Salvation Army fleet safety training.
18. Be willing to attend all orientation meetings/classes.
19. Make every effort to get along with co-workers without causing friction or rifts in staff.
20. Ability to maintain and provide till records.
21. Cook daily soup kitchen lunch should no volunteers be available.
22. Make food boxes as necessary.
23. Participate in the development and implementation of donation drives and collections as it pertains to social services.
24. Other Duties as assigned by the Corps Officer.

WORK ENVIRONMENT:

Work is performed in an indoor, store environment. Exposure to extreme temperatures is not a condition of this job. Noise level is generally low.

PHYSICAL DEMANDS: