Director of Comcast Business Sales Operations & Support

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for directing & leading the activities in the Business Operations department for Comcast Business. Ensures that unit standards around customer profitability, pricing, contracts, and equipment investments are maintained. Oversees the development and implementation of customer and contract performance metrics and tools. Providing leadership and direction for a team which may include multiple functional areas. Develops and implements strategy for functional areas. May have responsibility for developing and managing budget.

Job Description

Core Responsibilities

• Catalyst to drive subscriber growth and support in all facets of sales for Comcast Business in both the SMB & Enterprise markets.
• Growth and change management mindset to drive an operational playbook.
• Candid ability to adhere to budget demands and understand both internal and external market conditions for developing and retaining workforce.
• Highly cross-functional and ability to influence key decision makers.
• Leader of Leaders 
• Serve as a Liaison between Finance, Pricing, Marketing, and other departments to drive bottom line P&L
• Ability to story tell the data and heavy analytics and reporting background.  Preference around CRM engagement in both Salesforce & Microsoft Dynamics and will be a key stakeholder in communicating out to the various business departments on operational efficiencies.
• Evaluates actual results against expected performance and communicates areas for improvement.
• Establishes, evaluates, and implements performance metrics for functions supervised. Measures and analyzes actual performance and makes recommendations for improving profitability where needed.
• Reviews and analyzes forecasts and recommends changes when appropriate. Updates forecasts for both current performance and new development to provide management with a current perspective of the business.
• Directs training and education to Managers & Supervisors on metrics and tools to improve financial performance.
• Collaborates with cross functional groups to propose and manage creative solutions for improving coordination, collaboration, and communication. Forecasts, maintains and secures appropriate company assets.
• Coordinates and drives cross functional initiatives, proactively identifying dependencies and driving issues to resolution. Oversees expense budgets for unit.
• Collaborates with other operational departments such as tech ops, construction, business services to ensure resources are available to support their daily needs and special projects.
• Hires, trains, evaluates, coaches and counsel's staff.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors, and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not des