IT Support Specialist II

What’s Under the Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock.  You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle. 

That’s Nice, But What’s the Job?

In short, the IT Support Specialist II plays a key role in maintaining in the DriveTime day-to-day IT operations by providing hands-on technical support to both corporate offices and remote employees. This position focuses on diagnosing and resolving hardware, software, and network issues while delivering a high level of customer service. As a more experienced team member, you’ll also serve as an escalation point, helping guide junior team members and contributing to larger IT initiatives and projects.

In long, as the IT Support Specialist II, you will be responsible for:

• Delivering on-site and remote technical support for corporate offices and distributed teams
• Evaluating, prioritizing, and resolving support tickets while maintaining clear communication with stakeholders
• Acting as an escalation resource for IT Support Specialist I team members
• Diagnosing and troubleshooting issues related to hardware, software, and network systems
• Managing multiple priorities, including ticket queues and walk-up support requests
• Leading and contributing to IT-related projects assigned by IT leadership
• Collaborating with System Administrators on broader IT initiatives and continuous improvements
• Maintaining high standards of IT organization, cleanliness, and operational efficiency

So What Kind of Folks Are We Looking For?

• Self-motivated professionals who can work independently with minimal supervision
• Strong multitaskers who thrive in a fast-paced, dynamic environment
• Customer-focused individuals who deliver exceptional support and service
• Effective communicators who can clearly explain technical issues to non-technical users
• Team players who are comfortable mentoring and supporting junior team members
• Problem-solvers who take initiative and approach challenges with a solutions-oriented mindset

The Specifics.

• 5+ years of end-user computing experience in an enterprise environment
• High School diploma or equivalent
• Hands-on experience providing technical support for laptop and desktop users
• Strong troubleshooting experience across hardware, software, and network systems
• Ability to work with minimal supervision
• Flexibility for after-hours and/or weekend support as needed

Nice to Haves.

• A+ certification
• Apple certifications or equivalent experience
• Experience with two-factor authentication tools
• Mobile Device Management (MDM) experience
• Intune and/or Autopilot experience
• Microsoft Office 365 (Outlook, Teams, etc.) experience
• VPN experience
• Remote support tools and troubleshooting experience

So What About the Perks? Perks matter

• Teamwork in Action. In this position, you’ll be fully on-site, collaborating and connecting with your teammates while getting things done. Experience the energy and momentum of working together every day!

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 

• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.

• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.

• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.

• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!

• Gratitude is Green.  We offer competitive pay across the org