Global Technology – Senior Manager, Program Management

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

The Global Technology, Strategy & Planning team is passionate about strategy formulation and prioritization, strategic and operational planning, program management, and vendor management efforts while building next-gen Total Cost of Ownership capabilities.

The Sr. Manager, Program Management role reports to the Director, Global Technology, Program Management Office (PMO). This role leads and advises projects that are very cross-functional and highly sophisticated using different development methods which often require considerable resources and high levels of functional integration.

Accountabilities & Responsibilities:

Primary Duties:

• Lead project plans, roadmaps and execution to achieve the project goal using various development methods (i.e Agile, Waterfall, etc)
• Lead project changes using appropriate verification techniques to keep the project on track.
• Align partners and team members by ensuring a common understanding of expectations for the project.
• Responsible for ensuring detailed requirements, constraints, and assumptions with partners are identified and completed to establish the project deliverables, using requirement-gathering techniques (e.g., planning sessions, brainstorming, focus groups) and completing the project charter.
• Work to identify and implement approved actions and workarounds to mitigate risks.
• Document high-level risks, assumptions, and constraints using historical data and guide judgment to understand project limitations.
• Own the adoption of key findings from project retrospectives.
• Improve team performance by leading, mentoring, training, and communicating effectively and in a timely manner.
• Act as a mentor and driver of the adoption of GT PMO processes and standards.
• Leverage knowledge of and experience with the following:
• Define project roles, responsibilities, tools, artifacts and standard methodologies.
• Support, lead, and ensure the standardization of processes for implementing projects across all clients, in accordance with standard methodologies related to the SDLC and ADLC.
• Identify and/or elevate ideas for improving the delivery model, ways of working and/or methodologies.
• Chips in to the performance of a team by overseeing work of other managers.
• Effect change within a function without direct exercise of command. Can be internal and external and primarily of shared interested.
• Solve difficult problems impacting a team or project; identify ways to improve current customer needs.
• Accountable for handling projects using various development methods (i.e. Waterfall, Agile, etc) with moderate risk.
• Develops and completes vital artifacts that are critical for successful project and program management.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is The salary range for the role is $149,260-$190,310.00 per yearper year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• 6 – 8 years’ experienc