Patient Coordinator Sr Associate - Surgical Oncology

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift:

First Shift (United States of America)

Patient Coordinator Sr Associate - Surgical Oncology

The Patient Coordinator Sr Associate plays a critical role in supporting clinical operations for the Surgical Oncology Division. In this role, you will coordinate patient medical records, schedule appointments, and manage referrals to designated clinical programs and services. This role ensures accurate, timely, and comprehensive patient charts while facilitating smooth patient flow, supporting case managers, and providing clerical and administrative assistance to the care team.

Candidates must have healthcare customer service experience to be considered. EPIC patient registration and scheduling experience is a plus.

Location: Fred & Pamela Buffett Cancer Center - Nebraska Medical Center | Nebraska Medicine Omaha, NE

Schedule:

• Full-Time, 40 hr/wk

• Monday - Friday: 8:00 AM - 4:30 PM

• Training Schedule:

  • First 2-3 weeks: Monday - Friday, 7:00 AM - 3:30 PM

  • Training begins on your first day and is required for all new hires before transitioning to the regular schedule.

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.

• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.

• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.

• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Duties: Patient Coordinator Sr Associate

Properly, professionally and sensitively obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts. Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate. Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines. Complete complex scheduling of multiple appointments and/or services. Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization. Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned.

Required Qualifications: Patient Coordinator Sr Associate
• Minimum of one year of experience in a healthcare customer service environment required.
• High school diploma or equivalent required.
• Minimum of one-year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
• Demonstrated verbal and written customer relations skills required.
• Ability to work collaboratively and cooperatively with an interdisciplinary team required.
• Knowledge of medical terminology required.
• Demonstrated analytical, prioritizing and organizational skills required.
• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.

Preferred Qualifications: Patient Coordinator Sr Associate
• Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems preferred.
• Clinical background in assigned area preferred.
• Associate's degree in business, healthcare or related field preferred.
• Medical Assistant or Nursing Assistant preferred.
• Previous experience with Microsoft office, data entry and electronic health records programs such as EPIC preferred.
• Currently l